December 19, 2011 at 7:59 pm #5080
I inherited a site that was set up incorrectly. eStore and eMember were not connected in any way and there were multiple different ways to set up usernames. It’s fixed now, but I’m running into problems when people try to renew their memberships.
I think this occurs when they are already logged in. They get a renewal notice, go to the right page and pay for another year. Everything works well, but they no longer have a username and we can’t just type one in because that area is grayed out.
I’m assuming I could delete their old membership, go to the database and type in a username for them. However, I’m wondering if there’s a way the clients can fix this themselves. They have someone fairly tech savvy for an end-user so if they could fix it in WordPress, that would be great.
Could they associate the old member id number with the payment in eStore? Would that connect them for the future?
That brings up a second point. Even with brand new memberships, the eMember id of the person who signs up does not automatically show up in eStore. It seems this would be automatic – otherwise how does the person get connected to their payment. Do I have something set up incorrectly?December 20, 2011 at 5:08 am #39874adminKeymaster
If a username field is empty that means that user never completed the registration process (meaning it is not an active user account so you shouldn’t have to worry about it… if it stayed like that for some time then you can delete those accounts). You can go to the “Admin Functions” and use the options there to generate a registration completion link and send it to the customer if needed.December 20, 2011 at 8:00 pm #39875
Is the member ID supposed to automatically show up in eStore? What is its purpose if not?December 20, 2011 at 9:04 pm #39876PeterMember
The member ID is a unique number created for each member when they are added to the database. This field resides in one of the eMember tables and has nothing to do with eStore.
The only connection between eStore and eMember is that you are able to reference a membership level from an eStore product via the “Reference Text” field in the product configuration of eStore. This is essentially the functionality which allows you integrate eStore and eMember so that when somebody purchases a product you can automatically add them to one of your membership levels. (NOTE: The “Reference Text” field will contain the “Level ID” of a particular membership level)December 21, 2011 at 5:15 pm #39877
Actually, there’s a spot in eStore for entering the eMember ID – that’s why I was wondering if I could use it to connect someone to their eStore account. It looks like from the documentation that the connection is made through the email address?December 21, 2011 at 11:25 pm #39878PeterMember
I see what you mean now. I wasn’t aware that you are referring to the Edit Customer page in eStore.
As far as I’m aware that field called “eMember User ID” is something which you manually need to enter.December 22, 2011 at 10:34 am #39879adminKeymaster
When your customer purchases an eStore product while logged into the site as a member eStore will detect that and associate the member ID with that purchase. This helps eStore show the purchase history for a member if you are using that option. If your customer is not logged in as a member when making the purchase then that field will be empty.December 22, 2011 at 6:32 pm #39880
OK – thanks. That explains differences.
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