September 3, 2010 at 11:55 pm #1778
I uploaded a newer update of WPEstore the other day. Today, I had 5 sales, of which 2 customers (so far!) told me that all of the files from the encrypted links are returning a 0KB file. Ugh!
I never had this problem before the update. They’re telling me it’s happening in Firefox and Explorer.
I came here and found this thread:
I downloaded and unzipped the real urls to these files and they all downloaded and unzipped just fine. I do not have any spaces at all in the file names of any of these files.
I’m now just waiting for the other customers to either think I scammed them with a blank zip file or email me saying there was nothing in them.
How does this get fixed?
PattySeptember 4, 2010 at 2:21 am #23908
This first thing you can do is check to make sure that the download validation system is working after an update. Please manually create an encrypted link for the product in question from the “Admin Functions” menu and test the download yourself. Does it download the file fine or do you get a 0kb download?
Do you have the .htaccess and .htpassword file in the “downloads” directory? Given that you kept your files there if not please ignore this.September 4, 2010 at 12:45 pm #23909
Yes, the .htaccess and .htpassword files are in the downloads directory.
I just manually generated an email with links and sent it to myself via the Admin Functions. I got the email, clicked on the links to download the files (in this particular product, there are 3 zips). Each zip file says 0 bytes.
Now what?September 5, 2010 at 12:56 am #23910wpCommerceModerator
We need to take a closer look at your site. I will send you a site access request via e-mail. Let me know if you don’t receive the e-mail.September 5, 2010 at 1:16 am #23911
Can you please remove the .htaccess and .htpassword files and try the download again?September 5, 2010 at 12:22 pm #23912
That didn’t work, either.September 6, 2010 at 12:59 am #23913IvyMember
Hi Patty, We sent you a site access request yesterday but it looks like you did not receive it. I will send you another one via your forum email address. Please let me know if you do not receive this email.September 6, 2010 at 1:50 pm #23914
I did receive it and sent you an email reply last night.April 10, 2011 at 1:04 am #23915
I’d like to also request you access my site. I have days, weeks, months of development into my site, to find out the encryption feature doesn’t work properly (?!)April 10, 2011 at 1:56 am #23916
Why don’t you use the amazon S3 storage for your large files and keep the PDF files on your server. Using amazon S3 doesn’t mean you have to ship all of your products to S3.
How big is your PDF file?April 10, 2011 at 2:22 am #23917
sorry for the double postApril 10, 2011 at 2:27 am #23918
That just adds another layer of complexity to the equation. Plus, I’ve seen posts here where large files are getting hung up on S3, too. I don’t think its unreasonable to want and expect your plugin to function as marketed. Am I missing something? Can you access my site to resolve?April 10, 2011 at 2:59 am #23919
The plugin does exactly what it says and it is doing it for thousands of customers. But we also know that not everyone has a good server setup. This is why we have this information on our sales page which explains where the limitation might happen (Have you read that?):
You have to expect things to work within logic.
I have read posts where they bash PayPal like no tomorrow does that suddenly make PayPal a bad payment gateway? You will always have complainers so you need to look at the broader picture. Amazon S3 is a very good solution in my opinion.
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