Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

HELP! Affiliate Platform – new customers don't recieve emails anymore

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › HELP! Affiliate Platform – new customers don't recieve emails anymore

Tagged: affiliate plugin

  • This topic has 1 reply, 2 voices, and was last updated 11 years, 6 months ago by mbrsolution.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • November 10, 2013 at 12:58 pm #9999
    socialmediapro
    Member

    Hello,

    I bought the plugin last week and it worked fine. But now none of my new affiliates receive a confirmation email after they signed up nor do I get an email when they signed up.

    I did not change anything on the email setting.

    I searched the forum but didn’t find anyone that had the same issue!

    Please help me!

    Thanks,

    Michael

    November 10, 2013 at 1:13 pm #58827
    mbrsolution
    Spectator

    Hello Michael, can you verify that under General Settings you have checked the box Send Notification to Admin.

    Also make sure that your e-mail address is correct.

    Make sure that the Send Commission Notification to Affiliates is checked.

    After that, can you please enable the debug option in the plugin settings and then do a test signup? That will allow us to see if the plugin is sending the email or not. After you do the test signup with debug option enabled, post the URL of your affiliate signup page.

    Kind regards

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ