Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Having trouble with WP estore plugin. Can you help me please?
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September 20, 2012 at 7:37 pm #7443tonekapiresMember
Hello!
We recently installed the WP estore plugin.
My goal is to have clients purchase my ebook through paypal then receive the link so that they are able to download the ebook right away. What’s currently happening is once you place payment, an error message comes up “WP eStore – Payment Verification Failed.” Any idea what we can do to resolve the issue. Thank you for your time!
September 20, 2012 at 10:39 pm #49507PeterMemberHi,
To be able to further understand what exactly is the cause of the failure, it is a good idea to turn eStore debug on so we can look at the contents of the ipn_handle_debug.log file.
Here’s some more info about how to do this:
Also in the meantime, can you also please check your paypal account to see if any of the following things might apply to you:
https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment
September 21, 2012 at 7:03 pm #49508tonekapiresMemberOk thank you! I will have that done right away for you…
I will also check the paypal account now and get back to you.
Thank you!!
September 23, 2012 at 12:28 pm #49509sellphilMemberI have authorize.net as my checkout and yet it is going to paypal to check me out.
I am using [wp_eStore_add_to_cart id=1] [wp_eStore_cart]
please help…thanks
September 23, 2012 at 2:36 pm #49510sellphilMemberhere is the site I was referring to for my issue…
September 23, 2012 at 7:33 pm #49511tonekapiresMemberHello!
I have turned on the eStore debug for you. Do you need me to do anything else or is this enough for you to take a look at the issue?
September 23, 2012 at 7:58 pm #49512sellphilMembersorry my site is http://www.dealsfromtheradio.com .
I have authorize.net as my checkout and yet it is going to paypal to check me out.
I am using [wp_eStore_add_to_cart id=1] [wp_eStore_cart]
please help…thanks
September 23, 2012 at 11:12 pm #49513sellphilMemberOK ..it seems that I now have it checking out to Auothize.net BUT i am selling serial numbers…How do I get the email to send to the user if it is not mandatory on Authorize.net.
September 24, 2012 at 3:03 am #49514adminKeymaster@tonekapires, do a test transaction and then share the content of the contents of the ipn_handle_debug.log file here so we can analyze it and see where it is failing.
September 24, 2012 at 3:05 am #49515adminKeymaster@sellphil, Reand and follow the documentation for selling serial number which will help you:
http://www.tipsandtricks-hq.com/ecommerce/how-to-use-the-seriallicense-key-code-selling-feature-1618
September 24, 2012 at 11:48 am #49516sellphilMemberI understand this part, The problem is in using Authorize.net if someone does not give an email then there is nowhere to send the code. I am in an emergency situation.So i would be happy to pay your or anyone else to help me resolve this quickly.
September 24, 2012 at 12:17 pm #49517adminKeymasterEmail address is a mandatory field. A customer can’t checkout via authorize.net without giving an email address. You can be sure that an email address will be collected at the time of checkout.
September 25, 2012 at 5:26 am #49518tonekapiresMember@admin Thank you! Ok it looks like I am getting several people purchasing my eBook so this is the message that I am receiving.
This is a notification email from the eStore plugin letting you know that a payment verification failed.
Please fully read this email as it will explain everything you need to know to address any issue(s) that maybe occuring (if there are any)!
The post payment verification for a payment notification failed. This could happen for one of the following reasons:
1. The fund for the payment have not cleared in PayPal yet (no need to do anything as the digital product will be delivered once the fund clears).
2. Someone maybe trying to scam a purchase! (no worries… WP eStore got your back
3. You have made a mistake somewhere (please see the failure reason section below to find out more details about this).
The following section has more details on why this failure occurred.
===== Exact Reason for This Failure =====
The transaction failed for the following reason…
Funds have not been cleared yet. Product(s) will be delivered when the funds clear!
===== How to solve the ‘Funds have not cleared’ or ‘Pending payment received’ notification =====
If you have received a pending payment meaning the funds have not cleared for this payment and you don’t know the reason then this link should help
https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment
September 25, 2012 at 6:28 am #49519adminKeymasterLooks like your PayPal merchant account is not setup correctly to clear the fund. PayPal is holding the fund as pending so the plugin. PayPal can hold the fund for a variety of reasons. Please go through the list on this post and correct that first:
https://support.tipsandtricks-hq.com/forums/topic/reasons-for-a-pending-paypal-payment
September 25, 2012 at 4:45 pm #49520tonekapiresMemberThank you! I am on the phone with payapl now. Also, I had a paypal payment clear last week and the link to download my eBook was never sent. Any ideas?
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