Gravity Forms and Stripe – clicks tracking but not sales

[Wordflirt]

I’ve read multiple FORUM submissions and followed multiple install docs including these:

– https://www.tipsandtricks-hq.com/wordpress-affiliate/wp-affiliate-platform-and-gravity-forms-stripe-checkout-addon-integration-1321

– https://www.tipsandtricks-hq.com/wordpress-affiliate/gravity-forms-and-wp-affiliate-platform-integration-385

– https://www.tipsandtricks-hq.com/wordpress-affiliate/wp-affiliate-platform-gravity-forms-pricing-fields-integration-1057

Don’t know if I still need the plugin referred to here, if so where do I get it: https://support.tipsandtricks-hq.com/forums/topic/gravity-forms-strip-integration.

We’re using version 6.0.6.

WP version 4.9.8.

Gravity Forms (ver 2.3.4) and their Stripe add-on (ver 2.5) and their Drip add-on (ver 2.1.0)

Affiliate link: socialforrealestate.com?ap_id=dpbraun15071_abraham

Payment page: socialforrealestate.com/real-estate-social-media-done-for-you-checkout/

Applicable Debug messages:

[10/24/2018 10:36 PM] – SUCCESS :GF integration… adding ap_id meta data to entry (36) with value: dpbraun15071_abraham

[10/24/2018 10:36 PM] – SUCCESS :GF integration (Lead capture) – form submitted. Checking if affiliate lead needs to be captured…

[10/24/2018 10:36 PM] – SUCCESS :GF integration (Lead capture) – Debug data: dpbraun15071+ronald@gmail.com|dpbraun15071_abraham|2

[10/24/2018 10:36 PM] – SUCCESS :GF integration (Lead capture) – lead successfully captured in the leads table.

[10/24/2018 10:37 PM] – SUCCESS :GF integration… adding ap_id meta data to entry (37) with value: dpbraun15071_abraham

[10/24/2018 10:37 PM] – SUCCESS :GF integration (Lead capture) – form submitted. Checking if affiliate lead needs to be captured…

[10/24/2018 10:37 PM] – SUCCESS :GF integration (Lead capture) – Debug data: |dpbraun15071_abraham|3

[10/24/2018 10:37 PM] – SUCCESS :GF integration (Lead capture) – lead capture is not enabled for this Gravity Form as it is missing the ‘wpap-lead-email’ parameter name in the email field!

Interesting, I do have the wpap-lead-email parameter in the email field on the form.

[admin]

We have a few different types of Gravity forms integration (different users use it for different purposes).

You want the stripe integration for Gravity forms:

https://www.tipsandtricks-hq.com/wordpress-affiliate/wp-affiliate-platform-and-gravity-forms-stripe-checkout-addon-integration-1321

For some reason, the following action hook is not being triggered after a sale via Stripe on your site:

gform_stripe_webhook

Our plugin uses the above action hook to get notified when a stripe transaction has taken place.

Can you please confirm with Gravity forms support, if they still use the following action hook that is triggered after a Stripe transaction?

gform_stripe_webhook

[Wordflirt]

Yes, I checked the gravity form integration box.

I’ll check with gravity forms on the above.

But their documentation shows it’s active: https://docs.gravityforms.com/gform_stripe_webhook/

[admin]

The log file is suppose to have some content about the Stripe integration when that hook is triggered. Your Stripe payment from the test was fully successful correct?

[Wordflirt]

Yes, the stripe payment was successful, albeit in test mode.

GF said “That hook is still there, if it is not being triggered it would suggest that webhooks are not being received.

You can enable logging to see if webhooks are being received and processed.”

I’m going to have to setup a test site for this and enable GF debugging to delve into it further.

[Wordflirt]

I setup the test site at sfre.thewordflirt.com. WIth the below debug data, let me know what to do next.

Here is the relevant debug data from WP Affiliate:

[10/28/2018 3:15 AM] – SUCCESS :GF Stripe integration – gform_stripe_webhook. Action type: , Entry ID: , Referrer ID:

[10/28/2018 3:15 AM] – SUCCESS :GF Stripe integration – The referrer ID is empty for this entry. This is not an affiliate referred transaction.

[admin]

Now the webhook looks to be working. However, it doesn’t look like any affiliate link was clicked to go to the page containing the gravity form. Our plugin saves the referrer ID when you click on an affiliate link to go to the page containing the form and then you submit that form. This is why it is showing the following message:

The referrer ID is empty for this entry.

This needs to be addressed first. Can you please do one more test after you click an affiliate link to go to the page that has the form?

[Wordflirt]

Tested again, same issue.

I recorded a video showing exactly what I’m doing. Can I email you the link to it?

In any case, the test I did gave me the following output:

[10/29/2018 8:17 PM] – SUCCESS :GF Stripe integration – gform_stripe_webhook. Action type: , Entry ID: , Referrer ID:

[10/29/2018 8:17 PM] – SUCCESS :GF Stripe integration – The referrer ID is empty for this entry. This is not an affiliate referred transaction.

At this point I’m wondering if I have something interferring.

Any place you want me to put in some debug code?

Thanks.

[admin]

I am expecting to see another debug log entry with the following:

GF integration... adding ap_id meta data to entry ....

That is suppose to happen when the Gravity form is submitted (even before the payment stuff is handled).

I have emailed you so you can reply to it and send me the video you are talking about.

[Wordflirt]

Emailed a link to the video. I’ll be experimenting with the site soon.

[Author]

Posts