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Google Analytics Not Tracking Properly

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore F.A.Q/Instructions › Google Analytics Not Tracking Properly

Tagged: e-commerce, ecommerce, ecommerce tracking, Google Analytics, tracking, WP eStore

  • This topic has 33 replies, 11 voices, and was last updated 10 years, 1 month ago by devastator.
Viewing 4 posts - 31 through 34 (of 34 total)
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    Posts
  • October 27, 2014 at 10:25 pm #22532
    admin
    Keymaster

    I have sent you an update via email. please check that.

    May 3, 2015 at 7:19 pm #22533
    devastator
    Member

    Hello!

    I’m having a similar issue as PineTribe. Google Analytics is working, except for eCommerce. I’m getting no information.

    * I have the eStore Accurate Google Analytics eCommerce Tracking and Google Analytics by Yoast plug-ins installed and up-to-date.

    * I have Google Analytics tracking enabled in WP eStore Admin

    * I have eCommerce enabled in Google Analytics admin.

    My current version of WP eStore is 7.1.6. Let me know what I can do to get eCommerce data tracking again.

    Thank you!

    May 4, 2015 at 12:21 am #22534
    wpCommerce
    Moderator

    @devastator, Are you using this addon?

    Google Analytics E-Commerce Tracking Addon for eStore Plugin

    It doesn’t require you to enable any option in the eStore settings. Please do the following:

    1) Enable debug in the eStore settings

    How and When to Enable Debug and What does it do?

    2) Do a test transaction

    3) Provide a link to your site so I can check the log file

    May 4, 2015 at 1:14 am #22535
    devastator
    Member

    Thanks for the help @wpCommerce!

    Yes, I have that plugin installed and it’s up-to-date.

    When I looked at the debug log, I saw this error repeatedly:

    [05/04/2015 12:57 AM] – FAILURE :eCommerce tracking addon – Error! GA Tracking ID is missing from settings. No tracking will be done.

    So I did some digging and realized I didn’t have the Tracking ID set-up. (I feel dumb!) I added that, did a test transaction, and that error didn’t come up again. Guessing that was the issue. I will check tomorrow to see if the sale logged.

    EDIT: It’s working now. Thank you!

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