Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Google Analytics E-Commerce Not Tracking
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April 24, 2012 at 10:06 pm #6168SDesignMember
Did all the steps here: http://www.tipsandtricks-hq.com/ecommerce/google-analytics-e-commerce-tracking-for-wp-estore-850
and sales are still not appearing in Google E-Commerce analytics.
Running wp estore: Version v6.5.3 under WordPress 3.3.1
Will this function work without using the “Google Analytics For WordPress” plugin or is it required?
I have manually entered the standard google tracking code in the head section of WordPress and Google tracking works great (has for months), but I just followed all the steps to enable Google eCommerce tracking within eStore and sales are not showing up in my google analytics account.
1. My google tracking code is in the head of my WordPress site. Not using the plugin mentioned though.
2. Google eCommerce enable with Google in my analytics account.
3. eStore post payments transaction result enabled, tested and working fine.
4. Check box checked under eStore 3rd party integration tab.
Sales still do not show up in my Google analytics account.
Anything I am missing? Thanks in advance for any assistance.April 25, 2012 at 6:21 am #44403
It won’t work without the “Google Analytics For WordPress” plugin (this is why it is step one of that instruction). That plugin uses the best method for tracking Google analytics. eStore uses that plugin’s API to push the tracking code.
Here is another related post:
https://support.tipsandtricks-hq.com/forums/topic/estore-and-google-analyticsMay 11, 2012 at 3:44 am #44404SDesignMember
Thanks for the confirmation on use of the “Google Analytics For WordPress” plugin. It tracks nicely when someone pays via a PayPal account, but when they uses their credit card instead within the PayPal interface/system, the sale is not tracked in Google e-commerce. Perhaps it is due to the reason noted below.
I also noticed when doing testing that PayPal does not automatically redirect a Credit Card sale back to the site like it does when a purchase is made with a PayPal account. When purchasing with a credit card, it hangs on the PayPal completed order page unless the user clicks the return to site link. When a user pays with a PayPal account the redirect works properly adn is tracked in Google e-commerce.
Is this a know issue?
Any help is greatly appreciated.
Running WordPress 3.3.1
WP eStore v 6.5.3May 11, 2012 at 10:46 pm #44405
Yes, it is a known issue but this is how PayPal works. PayPal doesn’t do the auto redirect for users who pay via a credit card. All you need to do is instruct your customers to click that “return to site” link to return to your “Thank You” page and everything will work as usual.November 9, 2018 at 6:55 am #44406
I’ve got the eCommerce add-on plugin installed with Google tracking ID tag input, but Adwords is telling me that there is no tag found on my site. How do I get Google to recognize? Thanks.November 9, 2018 at 11:24 pm #44407
The ecommerce tracking goes in your Google Analytics account. Do you see any tracking in your analytics account?
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