Gift Vouchers evidently not set up properly.

[KiraScurro]

i thought i fulfilled all the requirements for setting up the eStore Gift Certificate, but these are the emails the tester received after buying a gift certificate.the first:

From: Ivan’s Cooking <ivan@>

Sent: Tuesday, January 22, 2019 2:22:16 PM

To: ljandiah@

Subject: Thank You For Your Purchase

Dear L Houst

Thank you for your purchase!

Ivan’s Gift Certificates – $100 x 1 – $100.00 (USD)

Your item(s) will be baked and shipped as soon as possible.

Thanks,

Ivan

 

There is no voucher associated with this product.

the second sent to the store owner:

Dear Seller,

This mail is to notify you of a product sale. Product Name: Ivan’s Gift Certificates – $100 Product ID: 22

The sale was made to L Houst (ljandiah@)

Thanks!

i set up 18 vouchers in Voucher Management. then i set up a page to sell the certificates. there was no mention these should be set up as digital products, and since all other products in the store are physical, i did not set up anything in the digital section for the Gift Certificate product. i also added {voucher_data} to the buyer’s email template.

i’ve been suffering from the flu so i don’t think i understand how these certificates should be set up. i’d appreciate your guidance. here is the website: ivanscooking.com and if you need access i can give that to you.

[wzp]

Are we talking about the Premium “Gift Voucher” addon for eStore?

https://www.tipsandtricks-hq.com/ecommerce/wp-estore-gift-voucher-addon-1687?ap_id=TheAssurer

And to confirm; did you follow ALL of the instructions, on how to not only setup/configure the addon, but also how to sell, and redeem vouchers?

Finally, can you manually generate a voucher, per the instructions?

[KiraScurro]

yes, this is the premium add-on for the e-store. i thought i followed all of the instructions to a T for the setup, configuration and sale. i was a bit confused as to whether i was to add just a buy button for the voucher on its corresponding product page, or whether i could just make a Gift Certificate sales page for all 4 prices of vouchers. so i made the sales page with all voucher buy buttons on the same page. that could be my mistake, but i didn’t think it was clear in the instructions. i did manually generate a voucher as a test and it had a voucher number so i thought that worked correctly.

[wzp]

So… in accordance with the example, at the top of page 6:

https://www.tipsandtricks-hq.com/ecommerce/wp-content/uploads/docs/doc_eStore_voucher_generation_addon.pdf

You added a {voucher_date} email tag to your email template?

[KiraScurro]

yes, this is the email template that i added that to:

Dear {first_name} {last_name}

Thank you for your purchase!

{product_details}

Your item(s) will be baked and shipped as soon as possible.

Thanks,

Ivan 

{voucher_data}

I didn’t add “Here is your voucher” because isn’t this the same email that’s sent out on all products? I didn’t want the voucher mention if they were buying something other than a gift certificate.

I also want to make sure that I’m correct in setting up a separate sales page for the vouchers.

[admin]

When you create a voucher, it needs to be connected to a corresponding estore product (customers buying this product means they are buying that voucher). I think this product association is missing. I will take a look at your setup. I have sent you an email for it.

[Author]

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