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Gateway Bundle Plugin – Stripe Error when trying to purchase a subscription

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Gateway Bundle Plugin – Stripe Error when trying to purchase a subscription

Tagged: Stripe API

  • This topic has 2 replies, 3 voices, and was last updated 6 years, 9 months ago by wpCommerce.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • August 30, 2018 at 3:39 pm #15053
    Barbara
    Member

    We are switching our payment processing from Paypal to Stripe. I installed the most recent version of the gateway bundle. I can purchase a product if it is not a subscription. However, when I attempt to purchase a subscription product I get the following error message:

    TRANSACTION ERROR

    There was an error with the transaction processing. Please see below for details

    Stripe – Could not create a subscription plan

    Response Status – 400

    Error Type – invalid_request_error

    Error Code –

    This value must match the regex pattern. (/A[a-zA-Z0-9_-]+z/ does not match for the value womenswaymooncycles.comestore-9).

    This is the page we are trying to make the purcahse from:

    womenswaymooncycles.com/self-care-sanctuary-membership/

    I saw that someone had a similar issue and posted in March. But I did not see a solution posted.

    Thank you,

    Barbara

    August 30, 2018 at 6:56 pm #78450
    wzp
    Moderator

    This value must match the regex pattern. (/A[a-zA-Z0-9_-]+z/ does not match for the value womenswaymooncycles.comestore-9).

    Do you have a setting, set to “womenswaymooncycles.comestore-9” instead of maybe “womenswaymooncycles.com/estore-9” anyplace?

    August 31, 2018 at 11:10 am #78451
    wpCommerce
    Moderator

    @Barbara, This is actually a different error. Stripe made some changes in their latest API version 2018-08-23. We have updated our payment gateway bundle addon to make it compatible with these recent changes. I have sent a copy of the updated addon to your registered email address for testing. Let me know if you don’t receive it.

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