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Gallery – The requested content cannot be loaded please try again later error

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Gallery – The requested content cannot be loaded please try again later error

  • This topic has 11 replies, 4 voices, and was last updated 7 years, 7 months ago by Peter.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 25, 2017 at 3:43 pm #14489
    jenndo
    Member

    Hi there,

    I have just deleted some pictures from my gallery that were displaying correctly.

    It was a test gallery so I thought only to add one image to it, then maybe make the post private / password protected.

    However, upon loading in a new images / images when I check on the updated live page there is a question mark where the image should be. I have tried deleting the gallery and the post and recreating it but with no luck. I have also tried a new gallery type i.e. 1 / 2 etc… nothing. I am little stuck.

    The photos are certainly in the gallery and I cannot see anything that I am doing differently than when I first created the functioning gallery.

    My website is here…http://www.53northcreative.com/test/

    Thank you.

    October 25, 2017 at 10:24 pm #76624
    admin
    Keymaster

    Edit the gallery and select a different gallery template (just for testing). Save the gallery. Does the image thumbnail show after that?

    October 26, 2017 at 12:37 am #76625
    Peter
    Member

    jenndo,

    Also try clearing all caches.

    October 30, 2017 at 5:32 pm #76626
    jenndo
    Member

    Hi,

    sorry I have only just seen your reply (to both of you )

    Thank you so much, however it didn’t work… I tried cleaning the cache and choosing a new gallery template. The photo still won’t show.

    I want to start selling galleries of photos in the next month so I really want this to reliably work. This is the second time I have had to write in here. I can’t see that I am doing anything wrong. I have used this plug-in before rather successfully so I can’t understand now why I am having problems.

    Thanks for your help.

    Jennifer.

    October 30, 2017 at 5:34 pm #76627
    jenndo
    Member

    The error I get is: The requested content cannot be loaded, please try again later.

    October 30, 2017 at 6:06 pm #76628
    jenndo
    Member

    Now it is giving me a different problem. Only displaying the name of the file not the actual file itself…

    I have deleted all new plugins that I added on recently but nothing.

    I read it can be some sort of access problem…ht something? I am not sure what that means though.

    October 30, 2017 at 9:52 pm #76629
    Peter
    Member

    Can you try the following test:

    1) Using cpanel or FTP go to following diectory wp-content/uploads/wp_photo_seller

    2) In above directory rename the .htaccess file to temp.htacces

    3) Check your front page to see if the gallery displays properly

    October 30, 2017 at 9:52 pm #76630
    Peter
    Member

    Can you try the following test:

    1) Using cpanel or FTP go to the following directory:

    wp-content/uploads/wp_photo_seller

    2) Once inside the directory specified in 1) rename the .htaccess file to temp.htaccess

    3) Check your front page to see if the gallery displays properly

    November 2, 2017 at 11:06 am #76631
    jenndo
    Member

    Okay, I am not an expert at this stuff. SO I tried using the my website 53northcreative.com/wp-content/uploads/wp_photo_seller

    I was not allowed access.

    So I tried the FTP. The connection opens but then closes.

    I really do not know what I am doing here.

    November 2, 2017 at 11:21 am #76632
    jenndo
    Member

    OK. UPDATE! THAT WORKED!! My friend did it for me. However, does this mean I have to do the same thing when I create a new gallery? I need to make multiple galleries as posts when I start selling the photos online and need them to be reliable.

    November 2, 2017 at 12:06 pm #76633
    wzp
    Moderator

    It means there is “something” about the content of that .htaccess file, that was renamed. Please post the contents of that temp.htaccess file.

    November 3, 2017 at 1:54 am #76634
    Peter
    Member

    Ok.

    So now that we know the cause of your issue can you please provide the following info:

    1) what is the full content of the .htaccess file you just renamed in the uploads directory?

    2) What version of Apache is your server running? (you may need to ask your host support for this)

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