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Free downloads with Download Now buttons – Sales count is wrong

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Free downloads with Download Now buttons – Sales count is wrong

Tagged: download now button, free downloads, sales count

  • This topic has 4 replies, 2 voices, and was last updated 10 years, 8 months ago by karolnajk.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • July 25, 2012 at 1:52 pm #6988
    karolnajk
    Member

    Hi,

    I have a page with 7 Download Now buttons (each button for a different product). When I click each button once, the sales count is counting 7 sales instead of just 1. Further, when I click one more time, the sales count is showing 14 sales and so on (..21, 28 etc.)

    I didn’t use the “Copy Product Details” feature. I use this simple shortcode: [wp_eStore_download_now_button id=..]

    I’ve tried to reinstall the plugin (I use the latest version), reset all settings and the sales counter. I even removed all the products and created them again but the problem remains. The sales counter is working properly only if I have no more than one Download Now button on a single page.

    Hope you can help me solve this issue.

    Thanks,

    Karol

    July 26, 2012 at 2:29 am #47766
    admin
    Keymaster

    1. Please post a link to the page where you have the buttons

    2. Also please enable debug from the eStore settings

    3. What version of eStore are you using now?

    July 26, 2012 at 8:13 am #47767
    karolnajk
    Member

    1. http://attunedvibrations.com/aidpmdq26t/

    2. I clicked 2 Download Now buttons and looked into debug files

    – eStore post payment debug.log:

    [07/26/2012 8:05 AM] – Advisory : Log file reset.


    [07/26/2012 8:06 AM] – SUCCESS :Generating download link for single file.

    The rest of the debug log files are empty.

    3. v6.8.1

    July 27, 2012 at 5:24 am #47768
    admin
    Keymaster

    Thank you for the details. I can see the issue. I have made some changes in the plugin that should fix this issue you had. Please get a new build of the plugin now and test it out:

    https://support.tipsandtricks-hq.com/update-request

    July 30, 2012 at 5:49 am #47769
    karolnajk
    Member

    Thank you for the update!! The counter works perfect.

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