August 14, 2010 at 8:36 pm #1685
I have a free download set-up for a digital product. I’m using [wp_eStore_free_download:product_id:2:end].
The customer puts in their name and email and then they receive a pop-up that the link is being emailed to them. They never receive the email, and I (as the seller) get an email saying:
The following addresses had permanent fatal errors
(reason: 553 sorry, your mail was administratively denied. (#5.7.1))
Transcript of session follows
… while talking to relay-hosting.secureserver.net:
>>> MAIL From:<seller’s email> SIZE=870
<<< 553 sorry, your mail was administratively denied. (#5.7.1)
501 5.6.0 Data format error
Final-Recipient: RFC822; <customer’s email>
Diagnostic-Code: SMTP; 553 sorry, your mail was administratively denied. (#5.7.1)
Last-Attempt-Date: Sat, 14 Aug 2010 13:14:41 -0700
Can you help please?
Let me know if you need more information. I’m not sure what I’m missing.
Thanks!August 15, 2010 at 1:16 am #23397wpCommerceModerator
Can you please post a link to the page where you are using the squeeze page type form?August 15, 2010 at 1:32 am #23398amin007Participant
Can you try the ajax version of the squeeze page to see what it does? Use the following shortcode:
[wp_eStore_free_download_ajax:product_id:2:end]August 15, 2010 at 10:57 am #23399
Here’s the link:
I changed it to the ajax shortcode and tried it and it worked for me! Yea, I’m thrilled. I’ll report back if my customers have issues, but it looks like you solved the problem. Thank you once again for your awesome customer support!August 16, 2010 at 2:43 am #23400
I had another error with a new customer. Any other suggestions?August 16, 2010 at 3:13 pm #23401amin007Participant
I just used the form and got the email fine. Remember, once the plugin is working it will send out the email fine but if the email will get delivered to the inbox of the recipient or not depends on many other factors.
This link has more info on emails going to the spam folder:September 21, 2010 at 10:53 pm #23402
Hi. I’m back. It’s not working again. This time it’s a new product, but same problem. Here’s the link: http://www.messycanvas.com/free-messy-canvas-e-book/
It seemed to be working fine at first, but today a lot of people have been having issues. I even tried to download it myself and never received an email in my inbox, spam folder or otherwise.
I’d like to try and take care of the issue, because I have some blogger marketing for this e-Book that is going to occur in the weeks and months to come, which could be pushing a lot more traffic to this free download. I would hate to have customers missing out on my e-Book.
Thanks for your help!September 21, 2010 at 11:38 pm #23403
Well, the download & e-mail worked fine for me. I noticed, from the very first post, that you are using a Go Daddy mail server. In addition to the usual delays they have in getting the mail out, they have been experiencing a cyber attack this last couple of days…
“Cyber Attack Targets Go Daddy Sites”September 22, 2010 at 2:13 pm #23404
Re: 553 sorry, your mail was administratively denied. (#5.7.1)
Go Daddy also imposes daily limits on the number of outbound e-mail messages from your WordPress site:
“Email Relays, Spam, and WordPress”
“Increase SMTP relay limit – HOW?”
If you have plugins that notify you of every little thing that goes on with your site, you will run up against this limit; depending upon your e-mail plan. The limit is known as the “SMTP Relay Credit” and can be determined by logging into your Go Daddy hosting account, and looking under E-mail Management.
Other plugins, like Socialable, will quickly tear through your limit, if you have a popular post or page that visitors decide to share via e-mail.
BTW, if your limit is too small, they will gladly sell you more credits in blocks of 50 for about $3 a month, or they will upsell you to a hosted exchange plan for about $57 a month.November 28, 2010 at 6:44 pm #23405David KakonMember
Hey, it seems something is always troggering the spam on free downloads (could it be the download.php in the url?
is there a way with squeeze box to siplay the url in the actual message on the page after the person enters a valid email address?November 28, 2010 at 8:31 pm #23406
I suspect that it’s the “Here’s your link” one liner that’s really doing it. You could try customizing the e-mail text, so that it does not trigger a Spam filter.
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