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Free download email not being sent

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Free download email not being sent

Tagged: free download, no email sent, squeeze page

  • This topic has 3 replies, 3 voices, and was last updated 12 years, 3 months ago by admin.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 23, 2013 at 3:45 pm #8403
    ahugessen
    Member

    Hi,

    On two separate sites I am having the same problem.

    I am offering a free download and set up a squeeze page using this method http://www.tipsandtricks-hq.com/ecommerce/how-to-make-a-squeeze-page-using-the-wordpress-estore-plugin-126

    It has mostly worked without a problem but recently I have received complaints about people not receiving the email with the link. I have checked with them individually and it is not a question of not finding the email in a spam folder and it seems too frequent to be a one-of. I have tested it from two of my computers and it works fine but the complaints keep rolling in…… any ideas?

    Here is one of the pages I am getting the complaints from [http://www.facetracks.com/tesoro/]

    On a side note, I have never been able to get the “normal squeeze form” to work as displayed in the tutorial, only the ajax one. When I enter the code for the “normal” it simply appears on the page as the code? I have tried this several times.

    Thanks

    January 23, 2013 at 11:40 pm #53312
    Peter
    Member

    I just filled in your squeeze page form with a test email and I received the download link in my inbox almost immediately.

    Perhaps you should go the through the following troubleshooting checklist to see if you can identify the cause of the issue:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    Regarding the normal squeeze form shortcode not working… what version of eStore are you using? Can you please copy and paste the shortcode you are using?

    January 24, 2013 at 3:57 pm #53313
    ahugessen
    Member

    Thanks for the response – yes that is what is confusing, it seems to work fine for most. I did investigate the problematic ones and it isn’t just a case of people who may not know to check their spam box.

    I am using version v5.8.3

    The code I am using is: [wp_eStore_free_download_ajax:product_id:5:end]

    The code that I have tried to use that just appears as the code on the page is: [wp_eStore_free_download_squeeze_form id=5]

    Thanks!

    January 25, 2013 at 6:34 am #53314
    admin
    Keymaster

    Spam is not the only thing to worry about with email deliverability. If you go through this link you will learn a lot of other factors that affect the email delivery (most of them are outside any control of this plugin):

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    Regarding the normal squeeze form shortcode… please download a new and updated copy of eStore and then it should work (this new shortcode was added recently):

    https://support.tipsandtricks-hq.com/update-request

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