Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Feature Request: Physical Item Order Processing

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Tweaks › Feature Request: Physical Item Order Processing

Tagged: feature request, order processing, order tracking, physical items, WP eMember, WP eStore

  • This topic has 2 replies, 2 voices, and was last updated 13 years, 3 months ago by Zain.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • February 13, 2012 at 12:20 pm #5544
    Zain
    Participant

    Hi,

    I usually create sites with downloadable items. Recently I’ve been helping a client build a site that has physical items for shipment and delivery… and this has been a major learning curve. There’s one feature that would really be useful and I’d like to request (and it will probably also involve the eMember plugin too).

    The idea is to provide a better view of “Order Process & Tracking”. At the moment, under the “Manage Customers” (and “View Details”) there’s not much information other than the status being “Paid”. It would be very useful to have the following statuses for physical products listed:

    • Paid
    • Processing
    • Dispatched / Shipped

    The ability to know where in the “after sales” process is extremely useful for shipping of physical items. For example, being able to filter out items that have just been purchased and now require to be boxed up, or if it’s been shipped, really is valuable information.

    I know that with the help of the WP eMember plugin, it’s possible to display various output, such as what the customer has purchased. It would be even better if a customer could see the status of their physical item – if it’s being processed or even if it’s now been shipped. That would be great and really provide a wonderful feature for customers and admins.

    Taking the idea a step further, it would also be useful to have two additional functions: 1. The ability for the customer to cancel (if the status is either “Paid” or “Processing” NOT after being “Shipped”), and 2. Display a “Refunded” status if cancellations have been made.

    This is a very basic order tracking process that I’m sure people would appreciate (if they use the cart for physical items).

    Personally, I deal with downloadable items! I just thought I’d just suggest this for other users as, having had to deal with physical items recently, it’s opened my eyes to other features that would really make WP eStore an excellent plugin for eCommerce.

    Anyway, I hope you take the suggestion on-board. I’m sure my client would love to see something like this (or similar) implemented so that they can easily track and manage their physical items in future.

    Keep up the great work. WP eStore really is an excellent product and I’ll keep on recommending it!

    Cheers,

    Zain

    February 14, 2012 at 2:06 am #41896
    admin
    Keymaster

    WP eStore is mainly used for handling digital items so we don’t have a robust order tracking system. We have plans to add an order tracking feature in eStore which will do most of the things you requested (won’t need the help of eMember for this).

    February 14, 2012 at 8:21 am #41897
    Zain
    Participant

    That’s excellent news. It will be brilliant to be able to say that the plugin is great for order tracking when I recommend it in future. That additional feature will really help convince people to buy it (especially if they deal with physical items). Personally, I already think it’s awesome, as I only deal with digital items.

    Keep up the great work. It’s always appreciated.

    Cheers,

    Zain

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ