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fatal error in collecting details

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › fatal error in collecting details

Tagged: analytics, collect details, ecommerce, estore

  • This topic has 2 replies, 2 voices, and was last updated 11 years, 2 months ago by admin.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • February 2, 2012 at 12:06 am #5456
    workhorse
    Member

    when purchasing an item and after suppling all the necessary data and hitting the transaction button I get this on the collect details page

    Error! City, State, Country data is missing! Cannot track Google Analytics without these data.

    Fatal error: Class ‘MCAPI’ not found in /home/content/50/8858750/html/wp-content/plugins/wp-cart-for-digital-products/eStore_auto_responder_handler.php on line 45

    however the transaction does go throung to paypay. The rest of the wordpress page doew not load on this error and I don’t get moved along to the thank you page.

    Really searched to see if this was already covered somewhere. Thank you

    Jason

    February 2, 2012 at 12:49 am #41521
    workhorse
    Member

    update – we turned off the mailchimp autoresonder and the transaction goes through to the thank you page now even thoug it does hang for a second and you can still see some errors registering. Here is the anayltics code from the thank you page.

    <script type=”text/javascript”>//<![CDATA[

    // Google Analytics for WordPress by Yoast v4.2.3 | http://yoast.com/wordpress/google-analytics/

    var _gaq = _gaq || [];

    _gaq.push();

    _gaq.push();

    (function() {

    var ga = document.createElement(‘script’); ga.type = ‘text/javascript’; ga.async = true;

    ga.src = (‘https:’ == document.location.protocol ? ‘https://ssl&#8217; : ‘http://www&#8217;) + ‘.google-analytics.com/ga.js’;

    var s = document.getElementsByTagName(‘script’)[0]; s.parentNode.insertBefore(ga, s);

    })();

    //]]></script>

    I am not finding the product info ‘_addTrans’ that I see in other peoples anayltic data from the page source on their thank you pages. We are using the paypal pro gate way and I have gone down the check list of things we should have done.

    – I do have an Analytics account working properly.

    – I do have installed Yoast’s Google Analytics For WordPress plugin.

    – I do have E-Commerce Tracking enabled in my Analytics account.

    – I have checked the “Enable Google Analytics Tracking” checkbox in the setting menu of the WP eStore plugin.

    – I do have “Auto Return” turned ON in my Paypal profile.

    – I give Google Analytics plenty of time – this last one seems unnecessary since I believe the error is keeping any data from even going to analytics.

    Thank you and please let me know what other info to get you to help me work this out.

    Jason

    February 2, 2012 at 5:01 am #41522
    admin
    Keymaster

    The errors on the page is related to your other post here:

    https://support.tipsandtricks-hq.com/forums/topic/joining-with-out-checking-terms-and-conditions-check-box

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