FAILURE: Order does not exist

[TeamMitsy]

A customer was trying to order something and kept receiving an error. Her PayPal account was charged each time she tried, but the transaction was never recorded on my website. Can you explain? I have 5 transactions that are nearly identical to the debug log below. They all have the same post id# (that truly doesn’t exist).

[04/02/2021 1:17 PM] – SUCCESS :Collect input addon: wpspsc_cci_save_data_handler hook triggered
[04/02/2021 1:18 PM] – SUCCESS :Executing validate_and_dispatch_product()
[04/02/2021 1:18 PM] – SUCCESS :Custom field value in the IPN: wp_cart_id=12992&ip=108.82.142.138
[04/02/2021 1:18 PM] – SUCCESS :Payment Status: Completed
[04/02/2021 1:18 PM] – SUCCESS :Transaction Type: Shopping Cart
[04/02/2021 1:18 PM] – SUCCESS :Number of Cart Items: 1
[04/02/2021 1:18 PM] – SUCCESS :[[{“item_number”:””,”item_name”:”Talley Water Bottle”,”quantity”:”2″,”mc_gross”:”24″,”mc_currency”:”USD”}]]
[04/02/2021 1:18 PM] – SUCCESS :Item Number:
[04/02/2021 1:18 PM] – SUCCESS :Item Name: Talley Water Bottle
[04/02/2021 1:18 PM] – SUCCESS :Item Quantity: 2
[04/02/2021 1:18 PM] – SUCCESS :Item Total: 24
[04/02/2021 1:18 PM] – SUCCESS :Item Currency: USD
[04/02/2021 1:18 PM] – SUCCESS :Custom values
[04/02/2021 1:18 PM] – SUCCESS :
Array
(
[wp_cart_id] => 12992
[ip] => 108.82.142.138
)
[04/02/2021 1:18 PM] – SUCCESS :Order post id: 12992
[04/02/2021 1:18 PM] – FAILURE :Order ID: 12992, does not exist in the database. This is not a Simple PayPal Shopping Cart order

• This topic was modified 4 years ago by TeamMitsy.

[admin]

I will check your configuration to see what I can find. I have sent you an email for it.

[Author]

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