Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

[Support request] FAILURE: Order does not exist

by

Tips and Tricks HQ Support Portal › Forums › Simple PayPal Shopping Cart › Simple shopping Cart Troubleshooting › FAILURE: Order does not exist

  • This topic has 1 reply, 2 voices, and was last updated 4 years, 1 month ago by admin.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • April 2, 2021 at 10:33 am #82837
    TeamMitsy
    Participant

    A customer was trying to order something and kept receiving an error. Her PayPal account was charged each time she tried, but the transaction was never recorded on my website. Can you explain? I have 5 transactions that are nearly identical to the debug log below. They all have the same post id# (that truly doesn’t exist).

    [04/02/2021 1:17 PM] – SUCCESS :Collect input addon: wpspsc_cci_save_data_handler hook triggered
    [04/02/2021 1:18 PM] – SUCCESS :Executing validate_and_dispatch_product()
    [04/02/2021 1:18 PM] – SUCCESS :Custom field value in the IPN: wp_cart_id=12992&ip=108.82.142.138
    [04/02/2021 1:18 PM] – SUCCESS :Payment Status: Completed
    [04/02/2021 1:18 PM] – SUCCESS :Transaction Type: Shopping Cart
    [04/02/2021 1:18 PM] – SUCCESS :Number of Cart Items: 1
    [04/02/2021 1:18 PM] – SUCCESS :[[{“item_number”:””,”item_name”:”Talley Water Bottle”,”quantity”:”2″,”mc_gross”:”24″,”mc_currency”:”USD”}]]
    [04/02/2021 1:18 PM] – SUCCESS :Item Number:
    [04/02/2021 1:18 PM] – SUCCESS :Item Name: Talley Water Bottle
    [04/02/2021 1:18 PM] – SUCCESS :Item Quantity: 2
    [04/02/2021 1:18 PM] – SUCCESS :Item Total: 24
    [04/02/2021 1:18 PM] – SUCCESS :Item Currency: USD
    [04/02/2021 1:18 PM] – SUCCESS :Custom values
    [04/02/2021 1:18 PM] – SUCCESS :
    Array
    (
    [wp_cart_id] => 12992
    [ip] => 108.82.142.138
    )
    [04/02/2021 1:18 PM] – SUCCESS :Order post id: 12992
    [04/02/2021 1:18 PM] – FAILURE :Order ID: 12992, does not exist in the database. This is not a Simple PayPal Shopping Cart order

    • This topic was modified 4 years, 1 month ago by TeamMitsy.
    April 5, 2021 at 10:04 pm #82848
    admin
    Keymaster

    I will check your configuration to see what I can find. I have sent you an email for it.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ