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Thanks. Asking again “Can you allow ‘for=’ to work with expired users so each user gets their correct renewal pricing?”
Members forget to renew all the time, even with multiple notices. This means for each member that forgets I must login, find their record, change the date, change the status to ‘Active’, send them an email and hope they get the job done.
It should be automated…and when they finally renew, it still extends them from their original date.
There is already something to handle that scenario, use the “expired” scope parameter instead of “verified_users_only”.
So for example, the following shortcode example will show the content to a member whose account is “Expired” or “Inactive” AND he belongs to the level specified in the shortcode.
[emember_protected for=”2-3-4″ scope=”expired” do_not_show_restricted_msg=”1″]
Show – If belongs to specific level and the account is expired.
[/emember_protected]
This works with one FLAW. I would like expired members to be renewed from their Anniversary date. Using this feature let’s them renew, but the subscription starts over on whatever date they renew. This defeats the purpose of offering a discounted price for Renewing.
I could just send them to the /renew page and let them pay full price, but I really want to let renew them at a discount and EXTEND their membership, not give them a whole new year for being lazy.
Terry
I am not sure how the anniversary is linked to this. Do you mean that you want to let them renew before expiry?
In that case, simply have another set of section protected buttons that shows the payment buttons to “active” members only. Put them all in that one page. Depending on their membership level and their account status they will only see the one that applies to them.
No. They can already renew before Expiry. That works fine. I’m talking about the subscribers who, in spite of multiple reminders, do not renew BEFORE Expiry. They only discover they haven’t renewed when they go to use the site and it tells them they are expired. Then they contact me and ask to have their date adjusted so they can renew. If it’s not been too long, I oblige. Manual effort on my part and it happens all the time.
I would like to let Expired members renew (at a discount to regular prices), but it should EXTEND their subscription from when they “should” have renewed (anniversary date). In other words, the discount is for being a continuous subscriber. If you want to stop your membership and sign-up again later you pay regular prices.
I don’t know what “Duration” value you are using in the membership level in question but the standard behavior is: when they pay is WHEN the membership time starts.
Subscription payment is the way to go for this type of membership setup. Then everything auto-renews on-time (unless the payment is cancelled). By not choosing this option you are basically saying that I want to handle this manually.
I think you want to basically make it to where they are still part of a continuous membership (kind of like what happens with subscription payment) but you don’t want to use subscription payment. Unfortunately, subscription payment is the only way to have that behavior.
Subscription payment would be a great solution IF it were optional, but my understanding is it’s one or the other.
If you want to penalize them the membership time then you are not really making it optional (in my opinion). You are kind of doing how a subscription works (only you are doing it manually). They can cancel a subscription anytime they want.
You are right about the subscription. The problem is many people do not like subscriptions. They don’t want to signup and forget to cancel in a year. Consequently, I believe I will get fewer signups. The discounted renewal is to keep them signed up once they do. It’s not a penalty because the other choice for them is to NOT renew and pay a higher price when they want back in.
You didn’t actually answer my question. Can I give customers a choice between Subscription (that auto-renews) or a Membership? If this can be done, I am happy.
Yes you can give BOTH the options (a subscription and a one time payment) to your members.
You can tie both those payment types to ONE membership level or two different levels. It is recommended to use two different levels (both levels will have same content access permission). Just the duration value will be different.
In your case, you should be able to do the following
1) You already have the one time payment setup going so keep that as is.
2) Create a new membership level for it that you will use to connect with subscription payments.
3) This level will give the members access to the same content.
4) Create a new subscription button and enter the membership level ID of the newly created level for this.
5) Put the subscription button on your membership payment page (beside the one time payment one)
6) Members can pay using the one they like.
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