estore working perfect for me but some customers having problems

[jcapen]

I just started using estore to sell digital pdf files. It works perfectly for me with both buying and getting free downloads. However, out of about ten sales so far we’ve have had one customer not able to check out through paypal and two others that haven’t gotten links either through email or thank you page. I’ve tested our site on all the major browsers both on mac and pc as well as iphone and windows phone. We have also given away over 150 freebies through a squeeze page and have gotten emails from about five people saying they didn’t receive an email. We sent emails out to friends and two out of five didn’t get a link. It is very frustrating since, like I said, it has worked perfectly for me and I can’t find any problems to fix.

Questions:

Where might the problems be coming from? browser setting, spam filters on email, user incompetence, or just bad luck etc

What are ways I can test our system to find out where the problems are?

If you would like to test it out for me go to http://www.laurenmckinsey.com and download a free product or two. Let me know if you have any problems. thanks

thanks

[amin007]

This post should give you some insights:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

You will always have a small percentage of your customers with really bad browser configuration and are not very savvy with computer and internet in general. Having more detailed instructions for them on your website can help sometimes.

[jcapen]

To test out our system we decided to sell two of our products for one penny each which would allow our customers to go through the whole buying process yet cost them practically nothing. We asked people to send us feedback of their experience. Almost all of the feedback was positive with participants having no problems. Out of over 45 only one person had problems with downloading. No one reported having problems checking out through paypal. I feel confident that the system is reliable for almost everyone and that the earlier problems were just caused by inevitable user error, spam filters, not clicking the link to be returned to the thank you page, not knowing how to download a file, poor internet connection, etc. etc. It seems like less than 5% of our customers will experience problems and we will have to email back the files. With the others, the money magically appears in our paypal account and products are automatically delivered. I hope to trim down that percentage by creating a help page where customers can reenter their email address to receive links to download all their purchases, links to get the latest versions of web browsers, and a link to get the latest version of adobe reader. I will also create a tutorial on how to download files. In summary, I am very happy with the estore solution and it has been performing as promised. My only concern now is that our competition won’t figure out how we have created this wonderful system.

[wzp]

If you are not doing so already, you can further increase the reliability of downloads by using eStore’s native Amazon S3 integration feature.

[jcapen]

Thanks for the tip on S3.

[wzp]

Reminder to everyone; No capital letters or underscores allowed in the bucket names…

http://docs.amazonwebservices.com/AmazonS3/latest/dev/index.html?BucketRestrictions.html

[Author]

Posts