eStore – When I try to open the PDF, it says "file damaged cannot repair"

[woodplugs6]

Hey guys, up until I tried to update my PDF file, I am assuming all was working well. (I haven’t sold anything or tried to use the purchase functions for about two months, and no I haven’t updated the plugin)

So, today, I uploaded the final finished version of the PDF ebook that I’ve been creating, and I tried to purchase it. I made the price of the product $1 and purchased using an odd card of mine and a different email address through paypal.

I have the settings set to sign the purchaser up to my list on MailChimp too.

I am using the encrypted download links thing that you guys have (even though I installed and configured it months ago and have since forgotten how I didi it, or where it is!!)

So to get to the point, I was able to go through the entire purchase process. I was signed up to the list. I received the correct emails. I got the encrypted link and the download worked fine. The file size is correct, and the name of the downloaded PDF is also correct.

BUT… When I attempt to open the file, acrobat tells me that “the file is damaged and cannot be repaired”

I have looked through all of your trouble shooting. I changed the name of the file to be all lower case letters. It never had any spaces. I deleted the .htaccess file that you say to delete if having problems. I turned on debug mode, and ran through the purchase process again. Same thing…

The debug logs say that everything is a success… here is the readout from download_manager_debug.log :

[10/04/2012 3:21 AM] – Advisory : Log file reset.

---

[10/04/2012 3:26 AM] – Status : Unresolved DL file path = http://weedub.com/wp-content/uploads/2012/07/how-to-hide-the-smell-of-weed-ebook.pdf

[10/04/2012 3:26 AM] – Status : Resolved DL file path = /nas/wp/www/sites/weedub/wp-content/uploads/2012/07/how-to-hide-the-smell-of-weed-ebook.pdf

[10/04/2012 3:26 AM] – Status : Dispatching DL method = 1

[10/04/2012 3:26 AM] – SUCCESS : DL completed with no server-side errors detected.

I really don’t get what’s up. I do remember that the last time I ran this test, everything worked perfectly fine and all the settings and functionality were the same, and that’s how I left it…

When I transfer the file directly off my server, the file downloads fine and I can read it and nothing is messed up…

On second thought, I did change one thing… I used to have this product set to be stamped by the PDF stamper and I had it all configured correctly. The last time I ran a test, everything worked fine EVEN WITH the stamper running.

This time, I unchecked the box that says to run the stamper on this product. That is the only change that I made.

I am hosting the site with WP Engine. They do A LOT of caching on their servers. But, the last time I ran the test, I was hosted with them also…. UGHH

Can you guys help me? If someone could email me privately, I would gladly give you access to the server and the admin side of the site so you can check it out (if you want)

I am about ready to launch this book, but I really need it to work!!!!

Hope to hear from you,

-Aaron

[woodplugs6]

Update –

I just realized that I don’t even have to go through the payment process, since all of the entire process works… So, what I’ve been dong is just going to the Admin Functions and creating a link. The PDF is downloading the same way, it says that the file is damaged.

So I am attempting to go through all of the download methods located in Addon Settings > Download Manager and trying to see if any of them work.

I hope I find a combination that does work, otherwise, I’m at a complete loss!

[woodplugs6]

Update 2-

I landed on using the default url conversion method and the download method 6 – open-1m-closed-nozip …. AND IT WORKED!!!

My file is now being delivered in tact and open-able!!! YAY

I would still like someone to respond to this though…. What could have made this change necessary? I have never had to make a change like this in the past???

Will my delivery system just stop working all of the sudden again?

Is it good that I leave the download method set at method 6?

I am just worried that this will all happen again, and I’m just about to launch my book… I don’t want that stuff to happen!

[wzp]

It may be due to factors outside your control, such as network routing or conditions at your hosting provider. If the file in question is of unusual size, compared to the others normally downloaded from your site, that may also be a factor.

For files that do not require PDF stamping, in which you demand maximum download reliability, consider using the native Amazon S3 integration feature.

http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

[woodplugs6]

It took so long to set up and configure, (even though what I’m doing seems so inherently simple) that if it is working, I am afraid to touch it again!

But thanks for your reply. BTW, the file is just over 4 megs, so it’s size isn’t too large in comparison.

I don’t currently have an S3 account and doing that would add another resource on top of the thirty or so I already use and pay for…

Appreciate the input.

[wzp]

The first year of S3 is free. Customers report an average cost of less than 17 cents per month.

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