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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – upload file utility inaccessible permission restriction
Tagged: permission error, upload files
I’ve been installing some security type plugins lately that add a bunch of stuff to the htaccess files (one in the root and the other in wp-admin folder), so I’m thinking this might be related. I’m no longer able to click the Upload File button on the digital content details page. Or rather, when I click it, the popup window attempts to load the utility and then I receive the following message:
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Forbidden
You don’t have permission to access /wordpress/wp-admin/media-upload.php on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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Any ideas on how I can explicitly allow eStore access to the file uploads area? I can still add the file directly to the media library and then copy the link, but I’d rather not have to do that. Thanks for any insights!
Yes, it would definitely be one of your security plugins blocking eStore to use WordPress’s media uploader. You will need to do the following test and see which plugin it is:
https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin