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eStore Upgrade – downloads directory gets deleted

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › eStore Upgrade – downloads directory gets deleted

  • This topic has 3 replies, 3 voices, and was last updated 7 years, 6 months ago by Michael DeLuca.
Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • December 27, 2017 at 8:40 pm #14616
    Michael DeLuca
    Participant

    I just want to give a heads-up that the upgrade instructions for the eStore plugin ignore a potentially very annoying problem, which is that if you sell digital products and store them in the eStore plugin’s downloads directory (…/wp-content/plugins/wp-cart-for-digital-products/downloads/) as some support posts in this forum tell you to, following the upgrade instructions will cause all those files to be deleted from your server, and you’ll need to re-upload them. This could be a huge pain if, like me, you have 38 GB of downloadable files!

    These are the instructions I’m talking about, from this page on the support site:

    WordPress eStore Installation and Update Guide

    • Deactivate the current version of the WP eStore plugin from the Plugins menu.

    • Delete the current version of the WP eStore plugin from the Plugins menu.

    • Now, follow the fresh installation steps outlined above to install the plugin.

    Admins, you might want to add a caveat there to help out people like me?

    December 27, 2017 at 9:50 pm #76947
    wzp
    Moderator

    The …../plugins/wp-cart-for-digital-products/downloads/folder exists, mostly as a demo folder, for when the plugin is first installed. As pointed out in the following (7 year old) post, relocating the production site download files to another directory is highly recommended:

    https://support.tipsandtricks-hq.com/forums/topic/estore-update-loss-of-files#post-8784

    BTW, those instructions you referenced “used to have” such a caveat, but I see that they have mysteriously disappeared…   8(

    December 27, 2017 at 11:27 pm #76948
    admin
    Keymaster

    We don’t recommend storing the files in the plugin’s folder. Separating the downloadable items from the plugin is a good thing. When you upload using the plugin’s uploader, it will store the files outside the plugin’s folder so if you are using that approach, you should never have an issue.

    If you want to store the files in a custom directory yourself, then you should create a folder somewhere outside the plugin’s folder and store the files there.

    January 2, 2018 at 8:04 pm #76949
    Michael DeLuca
    Participant

    Okay, thank you–I’ll move our downloads somewhere else.

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