eStore – tweet for download error

[dale45039]

Getting the following error when attempting to tweet for download; “There was an error connecting to twitter, probably a consumer key/secret issue.” I have confirmed I am using the correct key/secret numbers, downloaded and re-installed the plugin and still getting the same error. Need your help troubleshooting. Thank you in advance! Regards Dale.

[admin]

Do you have any firewall or security or maintenance mode type plugin active on your site? Are you using any other twitter plugin?

[dale45039]

I tried again with all non-tips and tricks plugins disabled. Got the same error. Here are the plugins I have on my WordPress 3.6.1. site:

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Akismet Version 2.5.9

Compact Audio Player Version 1.5

Contact Form by ContactMe.com Version 2.3

Disqus Comment System Version 2.74

Duplicator Version 0.4.6

eStore Tweet For Download Version 1.2

Exclude Pages from Navigation Version 1.92

Extra Shortcodes for WP eStore Version v4.7.2

Google Analyticator Version 6.4.5

Google Custom Search Version 1.3.4

Header Image Slider Version 0.3 (Deactivated)

KVS FLV Player Version 1.1

MailChimp Version 1.2.14

Minimum Requirement Checker Version v1.1

WP-Table Reloaded Version 1.9.4

WP eStore Version v6.9.7.2

WP PDF Stamper Version 4.2.9

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Regards Dale

[admin]

We have just tested it to make sure the addon is working correctly. There has to be something wrong with the API details. Did you delete the API details and then re-enter them (making sure that there is not empty white space or other characters at the end when you copy it)?

[dale45039]

Yes, I even re-created the key and secret codes. I carefully copied with no spaces. Could it be an issue the the older version of WP eStore I am using?

[admin]

Nope, my guess would be one of the following:

1) A server connectivity issue (either twitter is not accepting those API credentials or your server is blocking the connection to twitter)

or

2) The Twitter API classes are failing to work correctly on your server (this can happen if your PHP version is too old or missing a vital library that the API class needs).

[dale45039]

What should I look for that may be blocking the connection on the hosting server? What version of PHP is needed?

[admin]

PHP 5.2+ is good enough. You need that PHP version for latest WordPress version so I think you should be fine with that.

I remember that we had the same issue when you tried to activate the PDF stamper license from your server. Your server was blocking the communication to our server. So I am pretty sure the same thing is happening for this too. Your hosting provider will be able to help with this. Ask them why a plugin is failing to communicate to twitter API remotely.

[Author]

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