Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

eStore – Stats Sale is Net amount, refund is Gross amount (w/ shipping tax)

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › eStore – Stats Sale is Net amount, refund is Gross amount (w/ shipping tax)

Tagged: PayPal IPN, refund, sales stats

  • This topic has 1 reply, 2 voices, and was last updated 8 years, 10 months ago by wpCommerce.
Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • May 8, 2014 at 1:59 am #10788
    TomKIehl
    Member

    In the stats page, when it item is sold, it accumulates the NET amount, no shipping or tax. When an item is refunded it provides the Gross amount that includes shipping and tax as a negative amount.

    So if I had a $1.00 item with $2.00 shipping (and tax via PayPal’s tax calc) the stats only pick up on the $1.00 for the sale.

    If I need to refund by PayPal, it uses the $1.00 + $2.00 + tax Total amount and thus the stats are skewed. by minus($2.00 + tax)

    May 8, 2014 at 6:31 am #62781
    wpCommerce
    Moderator

    Hi, we have fixed this issue in the plugin. I have sent the update copy of eStore to your registered email address. Let me know if you don’t receive it.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • WP PDF Stamper Documentation
  • WP Photo Seller Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial
  • WP Photo Seller Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Download Monitor

Copyright © 2023 | Tips and Tricks HQ