eStore – Some post-purchase actions not performed, while others were

[wordbuff]

I’ve just run a test sale for a Subscription product, but only some of the post-purchase steps occurred.

What Worked: PayPal correctly created a subscription profile, processed the first payment, and sent the relevant purchase emails to the purchaser. eStore also sent the purchaser a ‘Thank you for the purchase’ email containing the appropriate encrypted download links. Also, the customer sale details correctly appeared in the eStore database.

What Didn’t Work: eStore did not send me any notifications associated with this purchase, and did not add the user to an AWeber email list (although I have integrated AWeber with eStore and designated a list for this product).

I ran the sale in debug mode and there are no failures in the debug files.

Possibly Relevant Fact: This is a repeat sale (by the same customer buying the same subscription product) after cancelling the earlier subscription profile in PayPal. The cancellation showed up in the debug logs, so eStore is aware of it.

Any help would be very much appreciated as I launch this product very soon.

Thanks very much,

Derek

[wordbuff]

I now partially understand this behavior. The failure to add the customer to an AWeber list turns out to be because the system considers the customer is already in that list (even though I did delete the subscriber from AWeber before retesting). This looks like an issue on AWeber’s side.

However the lack of notification of sale is still a mystery. The log files say that the notification was successfully sent to the correct email address but I definitely didn’t receive it (I checked the Junk/Spam folder).

The notification issue is not due to the fact that this is a repeat sale because it didn’t show up the first time either.

Again, help would be much appreciated.

Thanks

Derek

[admin]

Hi Derek, If the plugin says “email sent successfully” then it sent the email. However, you have other email delivery issue on the server which is preventing it from getting to the inbox. The following post will help you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[wordbuff]

Hi,

Thanks for that. That is is an incredibly helpful document.

As it happens, my notifications just turned up a short while ago after about a 12 hour delay. Is that unusual?

Keep in mind that the purchaser received both her PayPal notifications and Thanks for purchasing notifications immediately. The only delayed notification was the one I had configured in eStore to inform me (the merchant) of a new sale.

Shouldn’t this notification have shown up at the same time as the other eStore notification.

Derek

[wzp]

As it happens, my notifications just turned up a short while ago after about a 12 hour delay. Is that unusual?

There is no “buffering” of outgoing email messages by either the plugin or WordPress. This is something you need to investigate with your (SMTP) mail provider. Note that, if you have what your provider considers a “high volume” of outgoing email, they may be throttling or otherwise metering you.

The only delayed notification was the one I had configured in eStore to inform me (the merchant) of a new sale.

Shouldn’t this notification have shown up at the same time as the other eStore notification.

One might assume so. Try using the Admin Functions to send test messages to yourself and see what happens.

[Author]

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