Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

estore – some customers not getting download email, can't find problem

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › estore – some customers not getting download email, can't find problem

Tagged: copy, email, settings

  • This topic has 5 replies, 4 voices, and was last updated 9 years, 1 month ago by admin.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • September 10, 2013 at 11:58 pm #9665
    heatherh
    Member

    About 11% of my customers aren’t receiving the email with their download link. The paypal email goes through, but not the download email. That’s after I verify that it didn’t go to spam, etc. (Probably another 10 percent don’t think to look in their spam folder.) The number could be higher since today I just received an email from a lady who ordered her book a month ago and has been patiently waiting for it. This makes me wonder how many others are “waiting” to get the download. Yikes.

    I’ve run a debug and can’t spot the problem (no failure messages) and when I did a test order, the link came through for me.

    Help!

    September 11, 2013 at 11:27 pm #57712
    admin
    Keymaster

    Based on what you just explained, I am pretty sure the issue is not in the plugin. There a lots of reasons for an email to not get delivered. The following post should help you with this issue:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    October 11, 2013 at 10:25 pm #57713
    StarCircleAcademy
    Member

    I realize this is an old message, but one tip that doesn’t seem to be listed on the sheet is to configure WP Estore to send you copies of the emails sent to customers. If YOU get emailed copies, it indicates that the email did go out. Also, since you are being sent copies, you can always re-mail them to anyone who says they didn’t get a copy.

    To get copies of outgoing emails, cofigure the “Notification Email Address” on Store -> Settings -> Email Settings

    October 11, 2013 at 11:44 pm #57714
    admin
    Keymaster

    Thats a good tip :)

    April 18, 2016 at 12:52 am #57715
    LeaHarrisUEOS
    Member

    That is a good tip, but doesn’t solve the problem. I purchased this software so I wouldn’t have to send out the files manually, but that is what I have to do anyways because they aren’t getting the e-mail.

    April 18, 2016 at 5:32 am #57716
    admin
    Keymaster

    The email issue is NEVER a problem with this software (because we know 100% that our plugin doesn’t have any email related problems). It is always going to be a configuration related issue on your server or the payment gateway. We can fix any issue in the plugin but we can’t magically fix your server’s or payment gateway’s configuration problem. We can help you identify the issue so you can get it fixed. You have to understand that first.

    Lets find out what is causing the email issue on your site.

    Have you already read the following post and done what it says?

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-with-the-download-link-after-purchase

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ