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eStore – Site cannot be reached after redirecting to thank you page from paypal

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – Site cannot be reached after redirecting to thank you page from paypal

  • This topic has 3 replies, 3 voices, and was last updated 7 years, 7 months ago by troygraham.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • October 1, 2017 at 1:07 am #14443
    troygraham
    Member

    Every time Paypal redirects to thank you page after payment i receive error “DNS address could not be found”

    I can actually navigate the thank you page ok which is [http://www.hoganebooks.com.au/thankyou]

    but when paypal redirects to the page the link shows up like this:

    [http://www.hoganebooks.com.au/thankyou?amt=0.01&cc=AUD&cm=ip%253D1.42.109.138&st=Completed&tx=2PV092111V852984P]

    Debug file looks like this:

    [deleted log data after checking it]

    Any ideas

    October 1, 2017 at 11:59 am #76512
    wzp
    Moderator

    Every time Paypal redirects to thank you page after payment i receive error “DNS address could not be found”

    Is the error displayed when PayPal sends your browser to the Thank You page; or when you click on a link, on the Thank You page? Can you provide a screenshot of the error?

    October 2, 2017 at 12:09 am #76513
    admin
    Keymaster

    The following page should load without any issue.

    [http://www.hoganebooks.com.au/thankyou?amt=0.01&cc=AUD&cm=ip%253D1.42.109.138&st=Completed&tx=2PV092111V852984P]

    This is something you need to show to your hosting provider and ask them why that URL is not loading. There is like a firewall or something somewhere that is rejecting those query parameters from paypal (when it shouldn’t).

    October 2, 2017 at 2:53 am #76514
    troygraham
    Member

    I managed to resolve the issue by correcting the link. Silly me I realised i had .com.au on the end of the return link insted of just .com

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