eStore – Remove line break before product list in Thank You email

[Ariel777]

Hi,

In the Thank You email that is delivered to customers with the download links for the product they ordered, the list of products (generated using the shortcode {product_link}) starts with 2 line breaks. This causes an unnecessary extra blank line above the list of products. How can I remove the extra line break in the email?

(The list of serial numbers generated with the {serial_key} shortcode does not have this extra line break, incidentally.)

Thanks!

[admin]

I have removed the extra line break. I have sent you an email with an update.

[Ariel777]

Fantastic, that works great, thank you!

[lisajosh19]

Hi all, might you share how you accomplished this, please? I have the extra line break as well, and am also getting an extra line break after each item in a bulleted list I’ve included in the email. (I have it set use WordPress and HTML, fyi.)

Thank you!

[admin]

Can you share a link or a screenshot to show me how it looks? That way I will be able to understand where the issue is coming from.

[lisajosh19]

Hi Key Master, sure! I’ve tweaked the WP-eStore purchase receipt a bit to account for the fact that I have physical items, digital files with access links, and digital files downloadable from within an eMember protected page.

It looks perfect in the visual, and the email portion above it (hello, thanks for your purchase, reply with any questions, etc.) looks fine in the delivered email, but the portion after “Your Order Summary” looks strange when it hits the inbox. (You’ll notice I removed the <p> tags from around {product_link}, since I was trying to get rid of the excessive space above/below it (didn’t change anything).

Here are some screenshots, let me know if there’s anything else I can add. Thanks in advance!

[http://reelhappiness.com/wp-content/uploads/WP-eStore_ExtraLineSpacesInEmail.jpg]

[admin]

The plugin doesn’t put any extra line break in the purchase notification email. You likely have another plugin or theme which is applying some filtering to cause this extra space in the HTML email.

Do you see the same behavior if you change the settings to use Non-HTML email?

Do the following test to see if there is a plugin or theme that is applying this unwanted formatting:

Temporarily deactivate all the plugin except eStore then do a test transaction and observe the notification email formatting.

[Author]

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