eStore: registration details not sent to customer

[Garland Coulson]

I am using eStore and eMember on a web site. There is a free level and various paid levels where people can view training videos online.

The first paid membership I set up will have a one time fee:

[http://solidworkszen.com/solidworks-garage-inventor-video-training-series/]

When I signup and pay here as a test, the payment is taken and my membership is created at the proper level.

But in all the emails I receive, there is no email that gives me the registration info, ie a login link, ID and Password.

I also recevied this email:

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Thank you for your purchase!

Garage Inventor Video Series x 1 – $1.00 (USD)

Any item(s) to be shipped will be processed as soon as possible, any digital item(s) can be downloaded using the encrypted links below.

Garage Inventor Video Series – This product does not have any downloadable content

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Here is the subscription handle debug log

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[01/24/2013 5:45 PM] – SUCCESS :eMember user payment debug data: Unique ID: 2SH93000JF6735822| Email: gcoulson@ebusinesstutor.com| Level: 2

[01/24/2013 5:45 PM] – SUCCESS :Upgrading member account

[01/24/2013 5:45 PM] – SUCCESS :Using secondary membership level feature… adding additional levels to the existing profile of member ID:5

[01/24/2013 5:45 PM] – SUCCESS :Quering the table :wp_wp_eMember_members_tbl, to retrieve member profile of eMember ID: 5

[01/24/2013 5:45 PM] – SUCCESS :Retrieved member profile. Need to add membership level ID: 2, to this profile

[01/24/2013 5:45 PM] – SUCCESS :Current additional levels for this profile:

[01/24/2013 5:45 PM] – SUCCESS :Current additional levels for this profile is null. Adding level: 3

[01/24/2013 5:45 PM] – SUCCESS :Updating additional levels column for username: garlandtest with value: 3

[01/24/2013 5:45 PM] – SUCCESS :Upgrading the primary membership level to the recently paid level. New primary membership level ID for this member is: 2

[01/24/2013 5:45 PM] – SUCCESS :Setting the TO EMAIL address for membership upgrade notification to: gcoulson@ebusinesstutor.com

[01/24/2013 5:45 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to:gcoulson@ebusinesstutor.com From email address value used:SolidWorks Zen <info@solidworkszen.com>

[01/24/2013 6:09 PM] – SUCCESS :eMember user payment debug data: Unique ID: 4LY517838G551282S| Email: gcoulson@ebusinesstutor.com| Level: 2

[01/24/2013 6:09 PM] – SUCCESS :Upgrading member account

[01/24/2013 6:09 PM] – SUCCESS :Using secondary membership level feature… adding additional levels to the existing profile of member ID:5

[01/24/2013 6:09 PM] – SUCCESS :Quering the table :wp_wp_eMember_members_tbl, to retrieve member profile of eMember ID: 5

[01/24/2013 6:09 PM] – FAILURE :Could not find a member account for the given eMember ID

[01/24/2013 6:09 PM] – SUCCESS :Setting the TO EMAIL address for membership upgrade notification to:

[01/24/2013 6:09 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to: From email address value used:SolidWorks Zen <info@solidworkszen.com>

[Peter]

Are you getting any emails from eMember?

You mentioned one email which is coming from eStore but you should also be getting the “Registration Complete” email from eMember.

Check your email settings in eMember and make sure that the relevant tags such as the following are inside the email body of the “Registration Complete” section:

Registration details:

Username: {user_name}

Password: {password}

Also try enabling the checkboxe “Send Notification to Admin” as a test to make sure that the Admin is also getting the email when a user registers.

[Garland Coulson]

Actually I got it working Peter. Thanks.

[Author]

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