estore – refunds, check for downloads, and remove customer

[dlmweb]

We have a new client situation that I can’t seem to find in the forums or documentation.

Scenario: Client has purchased video and been given a unique URL for access. Client now says she can’t watch the video because of technical reasons and wants a refund.

Question: Is there a way to tell if the client has viewed – or more importantly downloaded – the video?

By deleting the client from the eStore dashboard, is her unique URL access also deleted?

Thank you!

[wzp]

All eStore can tell you is if they clicked on the download link. This is only helpful if your refund policy is “only if link not clicked.” If the customer claims “technical issues,” it means they tried clicking on the link, and eStore will register the effort. Whether or not the content was usable, is another matter; and is best left to your discretion.

[dlmweb]

Thank you for your response. Would you please answer/confirm this question?

By deleting the client from the eStore dashboard, is her unique URL access also deleted?

[wzp]

No, because each encrypted link has its own expiry; as determined by the Duration of Download Link and Download Limit Count settings. If the specified number of hours (default is 24) has already passed, the link is already “no good.” If you changed it, and the link is still valid; there are only 2 ways to manually expire the link, depending upon how desperate you are:

1. If you know what the exact download link is, you can just use-up the number of permitted clicks yourself. The default is 5, so if you made it 9999, you have a lot of clicking to do.
2. If the number of permitted clicks is high, you can go into phpMyAdmin and manually delete the link from the wp_eStore_download_links_tbl table.

[Author]

Posts