eStore refund from Paypal not canceling eMember membership

[PG]

I have eStore, eMember, and WP Affiliate. I am setting up a one-time payment membership site. I am doing PayPal sandbox testing on my site. Everything seems to be working, except for refunding. When I make a PayPal sandbox refund, the refund goes through and shows up on eStore but the membership still shows up as active and the user can still login.

I have “Automatic Customer Record Removal” enabled in eStore. Is there anything else I need to set so that refunds automatically cancels membership? Does it take time to process or should the cancelation be immediate?

Thank you.

PG

[admin]

What value do you have in the “Membership Duration” field of the membership level that this member belongs to?

Please share the content of the following debug file after you issue a refund:

– subscription_handle_debug.log

[PG]

Subscription Duration is set to “No Expiry or Until Cancelled”. I have included the subscription and eStore debug logs. The eStore debug log shows a refund error and the susbription debug log shows no signs at attempting to cancel membership.

This is the subscription_handle_debug.log:

[09/26/2011 7:14 PM] – Advisory : Log file reset.

---

[09/26/2011 7:20 PM] – SUCCESS :eMember ID is empty. Checking the database for existing record of this email address..

[09/26/2011 7:20 PM] – SUCCESS :Did not find record in the members table. A new member account will be created for: dsrome_1315182878_per@dsrome.com

[09/26/2011 7:20 PM] – SUCCESS :Creating new member account

[09/26/2011 7:20 PM] – SUCCESS :Member signup URL :http://www.mymedicalrecordreview.com/member-registration/?member_id=15&code=8680264fb66266db11ea3ae85d178be3

[09/26/2011 7:20 PM] – SUCCESS :Member signup/upgrade completion email successfully sent to:dsrome_1315182878_per@dsrome.com From email address value used:MyMedicalRecordReview.com <Support@MyMedicalRecordReview.com>

and this is the eStore_post_debug-1.log:

[09/26/2011 7:14 PM] – Advisory : Log file reset.

---

[09/26/2011 7:20 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[09/26/2011 7:20 PM] – SUCCESS :Performing global autoresponder signup if specified.

[09/26/2011 7:20 PM] – SUCCESS :Checking if auto affiliate account creation feature is active.

[09/26/2011 7:20 PM] – SUCCESS :Checking if an affiliate account already exists…

[09/26/2011 7:20 PM] – SUCCESS :Creating affiliate account with Affiliate ID:4e80d095e66b2

[09/26/2011 7:28 PM] – FAILURE :Handling refund request…

[09/26/2011 7:28 PM] – SUCCESS :Found the original transation in the database. Reverse the commmission for this payment. Parent Txn ID: 2N077899H5855674J

[09/26/2011 7:28 PM] – FAILURE :Updating sales database talble with the refund amount: -197.00

Any help you can offer would be gratefully appreciated.

Thank you,

PG

[PG]

Just an addendum to the above. Even though the eStore log says “FAILURE :Handling refund request…” it does show that the refund was made on the eStore stats.

PG

[admin]

Can you please send us the full content from the “ipn_handle_debug.log” file. I need to check some more details from that file:

https://support.tipsandtricks-hq.com/contact

[Author]

Posts