eStore: Purchasers not receiving emails

[sterndata]

Purchasers are taken to paypal and the payment is collected, but they do not receive an email from the site with the download directions.

Order page: holocaustspeaker.com/order/

Purchase the $1 order. I’ll refund your money afterwards.

Interesting stuff: The REST API and loopback to the site is disabled when the wp-estore plugin is active. I think this may be the issue. The Health Check plugin reports normal REST/Curl stuff when wp-estore is deactivated.

[sterndata]

This is the info from the Health Check plugin.

### WordPress ###



Version: 5.1.1

Language: en_US

Permalink structure: /%postname%/

Is this site using HTTPS?: Yes

Can anyone register on this site?: No

Default comment status: open

Is this a multisite?: No

User Count: 4

Communication with WordPress.org: WordPress.org is reachable

Create loopback requests: The loopback request to your site failed, this may prevent WP_Cron from working, along with theme and plugin editors.<br>Error encountered: (0) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received



### Installation size ###



Uploads Directory: 23.69 MB

Themes Directory: 4.59 MB

Plugins Directory: 89.89 MB

Database size: 16.74 MB

Whole WordPress Directory: 163.65 MB

Total installation size: 180.39 MB



### Drop-ins ###



advanced-cache.php: Advanced caching plugin.



### Active Theme ###



Name: SidneyFinkel

Version: 1.2

Author: Steven Stern

Author website: http://www.sterndata.com

Parent theme: Not a child theme

Supported theme features: automatic-feed-links, menus, post-formats, custom-background, infinite-scroll, widgets



### Other themes (4) ###



Twenty Fifteen (twentyfifteen): Version 2.4 by the WordPress team

Twenty Fourteen (twentyfourteen): Version 2.6 by the WordPress team

Twenty Nineteen (twentynineteen): Version 1.3 by the WordPress team

Twenty Sixteen (twentysixteen): Version 1.9 by the WordPress team



### Must Use Plugins (1) ###



Health Check Troubleshooting Mode: Version 1.5.1



### Active Plugins (21) ###



Autoptimize: Version 2.4.4 by Frank Goossens (futtta)

BackWPup: Version 3.6.8 by Inpsyde GmbH

Black Studio TinyMCE Widget: Version 2.6.8 by Black Studio

Classic Editor: Version 1.4 by WordPress Contributors

Comet Cache: Version 170220 by WebSharks, Inc.

Contact Form 7: Version 5.1.1 by Takayuki Miyoshi

Disable Comments: Version 1.9.0 by Samir Shah

Extra Shortcodes for WP eStore: Version 5.1.9 by Tips and Tricks HQ, Ruhul Amin

Google Analytics for WordPress by MonsterInsights: Version 7.4.2 by MonsterInsights

Health Check & Troubleshooting: Version 1.2.6 by The WordPress.org community

Jetpack by WordPress.com: Version 7.1.1 by Automattic

MainWP Child: Version 3.5.5 by MainWP

MainWP Child Reports: Version 1.9.3 by MainWP

MCE Table Buttons: Version 3.3 by Jake Goldman, 10up, Oomph

Redirection: Version 4.1 by John Godley

Standard Stuff (SternData): Version 20150614a by Stern Data Solutions

Widget Context: Version 1.1.0 by Preseto

Wordfence Security: Version 7.2.3 by Wordfence

WP-Optimize: Version 2.2.13 by David Anderson, Ruhani Rabin, Team Updraft

WP eStore: Version 8.0.7 by Tips and Tricks HQ, Ruhul Amin

Yoast SEO: Version 10.0.1 by Team Yoast



### Inactive Plugins (2) ###



Akismet Anti-Spam: Version 4.1.1 by Automattic

WP Simple Paypal Shopping cart: Version 4.4.5 by Tips and Tricks HQ, Ruhul Amin, mra13



### Media handling ###



Active editor: WP_Image_Editor_Imagick

Imagick Module Version: 1687

ImageMagick Version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 http://www.imagemagick.org

Imagick Resource Limits:

area: 62 GB

disk: -1

file: 6144

map: 62 GB

memory: 31 GB

thread: 1

GD Version: bundled (2.1.0 compatible)

Ghostscript Version: 9.22



### Server ###



Server architecture: Linux 4.14.93-grsec-grsec+ x86_64

Web Server Software: Apache

PHP Version: 7.2.13 (Supports 64bit values)

PHP SAPI: cgi-fcgi

PHP max input variables: 1000

PHP time limit: 30

PHP memory limit: 256M

Max input time: -1

Upload max filesize: 64M

PHP post max size: 65M

cURL Version: 7.58.0 OpenSSL/1.1.0g

SUHOSIN installed: No

Is the Imagick library available: Yes

htaccess rules: Custom rules have been added to your htaccess file



### Database ###



Extension: mysqli

Server version: 5.7.25-log

Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $

Database prefix: wp_



### WordPress Constants ###



ABSPATH: /home/rutwad/holocaustspeaker.com/

WP_HOME: Undefined

WP_SITEURL: Undefined

WP_DEBUG: Disabled

WP_MAX_MEMORY_LIMIT: 256M

WP_DEBUG_DISPLAY: Enabled

WP_DEBUG_LOG: Disabled

SCRIPT_DEBUG: Disabled

WP_CACHE: Enabled

CONCATENATE_SCRIPTS: Undefined

COMPRESS_SCRIPTS: Undefined

COMPRESS_CSS: Undefined

WP_LOCAL_DEV: Undefined



### Filesystem Permissions ###



The main WordPress directory: Writable

The wp-content directory: Writable

The uploads directory: Writable

The plugins directory: Writable

The themes directory: Writable

The Must Use Plugins directory: Writable

[wzp]

Please check to see if either you, or your hosting provider is using a server-side security setting that prevents PayPal from directly calling WordPress scripts in the wp-content/plugin (or lower) directory.

[admin]

Please read the following two pages first. It will be very useful for you:

How and When to Enable Debug and What does it do?

What to do if the Debug file is empty or New Debug info is not getting added

Then do a test transaction with the debug logging option enabled. Can you see in the log file if the plugin is receiving the payment notification from PayPal?

[sterndata]

The IPN log says

“[03/22/2019 1:01 PM] – SUCCESS :About to send buyer notification email.

[03/22/2019 1:01 PM] – SUCCESS :Product Email successfully sent (using PHP mail) to xxxxx@xxxxxx.me.”

but as far as I can see, it’s not sent.

[wzp]

The plugin definitely believes it is sending the email.

1. Are you able to manually send an email, using the Admin Functions, to that email address?

    

2. Are you using the SMTP account that came with your hosting package, or are you trying to use Gmail or some other SMTP server?

    

3. Is the buyer email account really in the “.me” domain? Are the emails received if a more “conventional” email domain is used?

    

4. Please read the first entry of this thread, and see if any of the suggestions help:

   https://support.tipsandtricks-hq.com/forums/topic/explanation-on-the-use-wordpress-mailing-system-checkbox-option

    

[sterndata]

Are you able to manually send an email, using the Admin Functions, to that email address?

Yes. The seller receives a notification.

Are you using the SMTP account that came with your hosting package, or are you trying to use Gmail or some other SMTP server?

No.

Is the buyer email account really in the “.me” domain? Are the emails received if a more “conventional” email domain is used?

Yes. This is one of serveral email addresses I’ve tested with.

Please read the first entry of this thread, and see if any of the suggestions help:

https://support.tipsandtricks-hq.com/forums/topic/explanation-on-the-use-wordpress-mailing-system-checkbox-option

I’ve tried with the checked and uncheced.

[admin]

Looks to be an email delivery issue. The following post should be helpful:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Using SMTP will definitely help your email delivery issue of this domain.

[sterndata]

I’m giving up. I can’t get it to send email nor can I get it to properly return to the site to use instructions on the “thank you” page. This has been very disappointing.

[Author]

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