eStore – purchase confirmation shows html

[Brundle]

Hello,

First, thanks for your great work, this plugin is excellent!!

When the customers receive my purchase confirmation emails, they can see the html tags.

Exemple:

—

<str0ng>BUSINESS 30+ x 1 – CHF0.05 (CHF)</str0ng>

—

I’ve already try both email content type (Plain and HTML), but nothing change.

I would like to put my company logo on this email and for the moment, I only see something like this:

—

<img src=”http://test.com/wp-content/uploads/2014/09/SUPERMINPG-LOGO-WHITE.png&#8221; alt=”SUPERMINPG-LOGO-WHITE” width=”274″ height=”73″ class=”aligncenter size-full wp-image-725″ />

—

Thanks for your help

Regards

Sylvain

[admin]

I can see some mistakes in your HTML code. Did you manually type the HTML code or used the visual editor ? Make sure to use the visual editor so there is no mistake in there.

The HTML will only work if you are using the HTML email option and have valid HTML code in there.

If you want to use the plain text email (no HTML will work for this), then remove all HTML code and tags then do a test.

[Brundle]

Ok, for the first exemple: <str0ng>BUSINESS 30+ x 1 – CHF0.05 (CHF)</str0ng>

I put “0” instead of “o” because when I posted my question, my post was automatically changed in html. But on my purchasing email, I use correct html created by the visual editor.

If you give me an email address (or a way to post the images), I can send you my purchasing email code and what I receive when I complete an order.

Best,

Sylvain

[wzp]

You can use PicPaste or DropBox to post links to screenshots or images.

Also, when posting code of any kind to the forum, you can use the grave accent (backtick) to escape your code:

`

Not so <strong>strong</strong> after all.

`

[Brundle]

Thanks for your help wzp!

Here’s the screenshot:

[http://picpaste.com/PURCHASE-EMAIL-ISSUE-zyHEuahJ.jpg]

[admin]

When you switch to the “visual” mode, you do see the HTML rendering correctly right?

We know that eStore’s HTML email works fine. So this is something specific to your site only.

Have you done the following test to see if your theme or plugin is affecting the email that is going out?

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[Brundle]

Yes, when I switch to the visual mode, everything is correct.

So I started to put Twenty Sixteen theme instead of my theme (Fluxus), and the problem still there.

Then I disabled ALL my plugins except eStore and unfortunately, the problem is still there…

The only html code that I really need to add is the one that show my company logo in the signature of the email.

[Brundle]

Problem solved!

If there’s someone with the same problem. Use the plugin smtp plugin [https://wordpress.org/plugins/easy-wp-smtp/] and use the “Use WordPress Mailing System” option in eStore.

You can put you email address on the plugin (mentioned above) and the confirmation email will be sent with this sender and the html will work perfectly.

[Brundle]

One more word… you don’t need the plugin mentioned above.

After days of research, the initial problem is that I had put only my email address on the field “From Email Address” and the correct way is to put the address exactly like this:

Your Name <youremail@example.com>

instead of just the email address.

[Author]

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