eStore – possibility for seller to receive download notification

[Liamesque]

Hi,

I was wondering is it possible (for legal reasons – buyer’s right of recantation) for the seller to receive an email notification to confirm that a buyer has started / completed download of a digital product?

In France where I am based, a client has 7 days to change their mind about a purchase and ask for a refund – but only if they have not already downloaded the digital product (in which case they waiver this right)…

Thanks in advance for your reply

[wzp]

What you are asking for is called “non-repudiation.”

http://en.wikipedia.org/wiki/Non-repudiation

Once an encrypted link is generated, it’s pretty much anonymous; in that you *normally* cannot “pin down” the use of the link to a particular person.

With that said; there is a way to forensically determine what you are asking for…

We will presume that *most* people are not out to mess with you.

You need to enable, and keep *ALL* debug logs for at least 15 days at a time.

If you ever need to prove non-repudiation concerning a particular customer’s use of an encrypted link:

1. Examine the ipn_handle_debug.log file for the transaction associated with the buyer. Look for log entries containing the words “- SUCCESS :Download Link :” followed by the encrypted download link the buyer is trying to “return.”

2. Now search all entries in the download_manager_debug.log file to determine if the link was ever used.

If you find the matching link in the download_manager_debug.log file, you have demonstrated a legally valid “preponderance of evidence” to refuse a refund. And to strengthen the preponderance; you should include conspicuous language in the Terms & Conditions to the effect that each encrypted download link constitutes a “trade secret,” which may not be shared between anyone else, except the seller and buyer.

It is not enough to simply find the encrypted link in the download_manager_debug.log file. In order to stand up in a(n American) court of law, you must demonstrate the encrypted link was purchased by the user. That is why you must perform the first log search, before performing the second.

[admin]

We also have this file download stats addon that can help you see which encrypted links have already been used by a customer. Here is the details of the addon:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-addon-file-download-stats-2500

[Author]

Posts