eStore – Placing multiple forms on thank you page for different ordered products

[Francis]

Hi there, I’m selling different services to potential clients. My question is if my clients were to order multiple services (adding it to cart), and each one service has its own form , How do I direct them to a page with all the multiple forms? Or is there a better way to address this?

[admin]

Wouldn’t it be better to have a separate page with a form for each service? Otherwise if a customer orders one service and goes to a page where there are 5 forms, the customer can get a little confused.

I would recommend the following:

1) Create separate page for each of your services. Place the corresponding forms in those pages.

2) Use the “Product Specific Instructions for Buyer” field of each eStore product to specify the link of the page where they can go and submit the additional details required for that product.

When a customer purchase a service, he will see a link in the email with some message telling him to go to that page and fill in the details.

[Francis]

Hi there, thank you for the quick response.

1) I’ve created a separate product info page per product, are you suggesting that I place the contact form on each page? I’m not sure I follow what you mean on this.

2) I’ve seen the product specific instructions for buyer, but what if I have multiple questions? Like something that requires multiple fields.

Or are you suggesting to email the user the links to all the contact form that relates to the product purchased?

Looking forward to sort this out. Thank you again.

[admin]

I am guessing the following:

“Email the user the links to all the contact form that relates to the product(s) purchased”

I am guessing you have a different contact form with different fields for different service/product.

If my above guess is correct then I think its best to create new pages and place the contact form on those page. There is no restriction in creating new page. So create a brand new page for each contact form.

Lets say, you have two services and you created two different contact forms for them. Place these two contact forms in two newly created pages. Example:

1st contact form – http://www.example.com/collect-detail-for-my-service-1

2nd contact form – http://www.example.com/collect-detail-for-my-service-2

Now, put something like the following in eStore’s product specific instruction for product 1:

Please go the following URL and fill in the details so we start working:

www.example.com/collect-detail-for-my-service-1

Add the following in eStore’s product specific instruction for product 2:

Please go the following URL and fill in the details so we start working:

www.example.com/collect-detail-for-my-service-2

This way, when customers purchase product 1, in the email they will be requested to go and fill in the contact form for product 1. If they purchase product 2 they will be requested to go to the 2nd page. If they purchase both the products, then they will be requested to go and fill both those pages.

Let me know if that makes sense.

[Francis]

Yes, that’s exactly what I wanted to know. Thank you so much! I’ll try this out!

[Francis]

Oh, one more question before I try. Will this work for multiple purchases? if they purchased 5 or more, will this solution work?

[admin]

Yeah, each product will have a “product specific” instruction. So it doesn’t matter how many products are purchased in one transaction.

[Author]

Posts