eStore – PayPal order description

[consciousdivas]

I am using eStore and the Add to Cart button. I have connected eStore to take payments with PayPal. For some reason, all of my products show up in PayPal with the “order description” of “Shopping Cart” and not the description or title of the product I’ve sold. This makes it confusing to see what was sold when I am in PayPal.

Do you know how I can adjust my settings inside eStore to show the product title or description for PayPal’s Order Description?

Thank you!

[Peter]

Do you mean the order description says “shopping cart” after you’ve made the sale or does it say that just before the user logs into PayPal which is the first page people usually go to when they click “checkout”.

Remember that each of the sales will have a full list of all the items with details that the customer checked out for that transaction.

[consciousdivas]

Thank you for your help Peter. Yes, I mean after the sale has been made, I login to PayPal and all of the orders (though I’ve sold different products) say “Shopping Cart” under Order Description. I’m hoping there’s a way I can have that say the product title. It did at one point then stopped.

The problem is that I’m having a hard time distinguishing which product people bought when I look in PayPal (since many of our products are the same amount and now there is no title).

So here are the steps:

1. I add a product and I have given each product a specific title AND description within eStore

2. I did NOT add a PayPal button inside PayPal (just fyi)

3. I added the “Add to Cart” button on a page and people buy via PayPal

4. In PayPal, all orders (regardless of product) are listed as “Shopping Cart” for the Order description (also called “Item Title”). There is no Item ID for any product so I can’t tell that way either.

My hunch:

1. The “Buy Now” button achieves the goal of transferring the title to PayPal, but the Add to Cart button doesn’t?

2. I have to add a PayPal button inside PayPal so it connects to the product sold at the title shows up that way?

Those seem “out there” but I am reaching. It did work when we first setup eStore two months ago, then all of a sudden stopped. The only changes are we started using the “Add to Cart” button and we stopped setting up the buttons inside PayPal as well.

I am trying to test all of these things and more, but thought maybe you may know what to do?

Thank you again for your time.

[admin]

Okay I think there is a slight misunderstanding in how you think PayPal lists items for a shopping cart transaction.

When you view the details of a transaction in PayPal, it will show the items details like the one shown in the following image:

http://images.tipsandtricks-hq.com/forum-images/instruction/how-paypal-lists-item-details-of-a-transaction.jpg

So if you go to your PayPal account and click on the “Details” link of a transaction, you don’t see the item details like the example shown above?

[Author]

Posts