eStore – Pay Per View content not displaying for some customers

[marcand76]

Hi,

Up to now, my ‘Pay Per View’ content has been working fine for some time, with customers receiving an email after purchase with a link to the content and the page displaying as it should. However, in the last two weeks or so, several customers have emailed after making a purchase saying they can’t see the content – and screenshots have been sent to me to demonstrate the problem is real.

The content in question is enclosed by the following code:

[wp_eStore_APR expiry=2000 status=unexpired]content[/wp_eStore_APR]

I can’t duplicate the problem at my end as it always seems to work ok for me if I do a test purchase. At least one member was logged in (via WP eMember plugin) and I’m wondering if there is some issue if the customer makes a purchase while logged in as an eMember. This member forwarded me the email he received with the link, and the link didn’t work for me either, only displaying non-premium content with the pay-per-view content hidden.

I did have some issues with WP eMember prior to this with one member having problems logging in and changing password. This particular problem seems to have been fixed from my end by updating WP eMember to latest version, although from customer’s end he is still having issues.

Both eMember & eStore have now been updated to the latest version and the problem is still there.

Any suggestions as to where the issue might be?

Thanks

Marc

[wzp]

Please use pastepic to share some of the screenshots.

[marcand76]

Here’s a shot of the page with the red box highlighting the Pay Per View content which is not showing for some customers –

[http://picpaste.com/ppview-example-MSCfwgPK.jpg]

[marcand76]

I can access an automated link which was sent to a recent customer – the link works fine for me and Pay per View content is visible – but not visible for the customer.

[wzp]

Ok, so the APR protection works, but the player enclosed in the APR short code has problems; correct? If that is the case, the issue is with the player you are using to deliver the content. What are you using?

Have you tested to make sure the player is still working? Use that player on a test page (where you are not using any APR shortcode) then do a test to make sure the player is working.

[marcand76]

The APR protection works & content displays fine for me if I’m logged in via admin. It doesn’t display for the customer – they don’t see any of the content. I’m not using any audio player, what you see is just a text listing of audio track details with the download button at the bottom.

Here’s a link to the page – [http://wildambience.com/mallee-dawn-download/] which is protected by APR. This is all the customer is seeing. However I can see all of the APR protected content if I’m logged in as WordPress administrator.

Without the APR protection everything works fine including the download button.

The problem seems to be with the permissions the customer receives via the link. They don’t have the permission to view the APR content for some reason.

[wzp]

The problem seems to be with the permissions the customer receives via the link. They don’t have the permission to view the APR content for some reason.

They need to have cookies enabled.

[marcand76]

Ok – so this explains why it’s working for some and not others.

I might add a line to the automated email that is sent to the customer mentioning this, and also on the post-sale landing page, so at least they have an explanation as to why they might not see the page display correctly and what they can do about it (ie. contact me)

Thanks

[Author]

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