eStore – Order Management – Sale not showing in list of orders

[Chalky]

We have received an order for three items.

This shows in the customer table.

An email has been sent to the seller.

A receipt has been generated in the receipt generator.

It is noted in the estore_payment_debug

This item is a physical item. Item name: ACD01 – Monmouthshire Marriage Index 1813-1837 – CD – Monmouthshire

[03/28/2018 3:20 PM] – SUCCESS :Checking if a key needs to be issued for product id: 103 Requested quantity: 1

[03/28/2018 3:20 PM] – SUCCESS :This product does not use the serial key feature

[03/28/2018 3:20 PM] – SUCCESS :This item is a physical item. Item name: ECD04 – Brynmawr Municipal Cemetery Burial 1854-1932 – CD – Brynmawr

[03/28/2018 3:20 PM] – SUCCESS :Checking if a key needs to be issued for product id: 372 Requested quantity: 1

[03/28/2018 3:20 PM] – SUCCESS :This product does not use the serial key feature

[03/28/2018 3:20 PM] – SUCCESS :This item is a physical item. Item name: PCD22 – Nantyglo Hermon Baptist Chapel Monumental Inscriptions – CD – Nantyglo

[03/28/2018 3:20 PM] – SUCCESS :Checking if a key needs to be issued for product id: 783 Requested quantity: 1

[03/28/2018 3:20 PM] – SUCCESS :This product does not have any serial key available.

[03/28/2018 3:20 PM] – SUCCESS :Incremental counter value: 42

[03/28/2018 3:20 PM] – SUCCESS :Value of current cart item:

[03/28/2018 3:20 PM] – SUCCESS :Value of current cart item:

[03/28/2018 3:20 PM] – SUCCESS :Value of current cart item:

[03/28/2018 3:20 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[03/28/2018 3:20 PM] – SUCCESS :Order Management – inserting new order to the orders list. Order Transaction ID: 3P29578892228894Y

Why is it not appearing in the order management list?

eStore version 8.05

eStore Management Add On version 2.5

[admin]

Does it happen for every transaction or just that one?

[Chalky]

So far just for this one. But it is the last one

[admin]

Please post here if you get another one so we can see if there is any similarity between the two orders.

[Chalky]

Will do but we don’t get many orders.

[Author]

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