eStore not sending emails to customers and neither is PayPal

[crlannen]

The orders are showing up in the Manage Customers, the payment shows up in PayPal account as well as being debited from the purchasers PayPal account, but no email is being generated from the store nor PayPal. As a purchaser I’m not receiving emails from PayPal either. However, the amount is debited my from my account.

I’ve turned on debugging (IPN): Partial results here;

[05/22/2013 5:11 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 6.9.1.9

[05/22/2013 5:11 PM] – SUCCESS :Post string : [redacted]

[05/22/2013 5:11 PM] – SUCCESS :Connection to [www.paypal.com] successfuly completed.

[05/22/2013 5:11 PM] – SUCCESS :IPN successfully verified.

[05/22/2013 5:11 PM] – SUCCESS :Creating product Information to send.

[05/22/2013 5:11 PM] – SUCCESS :Transaction Type: Shopping Cart

[05/22/2013 5:11 PM] – SUCCESS :Number of Cart Items: 1

[05/22/2013 5:11 PM] – SUCCESS :Item Number: 18

[05/22/2013 5:11 PM] – SUCCESS :Item Name: test

[05/22/2013 5:11 PM] – SUCCESS :Item Quantity: 1

[05/22/2013 5:11 PM] – SUCCESS :Item Price: 0.10

[05/22/2013 5:11 PM] – SUCCESS :Item Shipping: 0.00

[05/22/2013 5:11 PM] – SUCCESS :Item Currency: USD

[05/22/2013 5:11 PM] – SUCCESS :Value of the reference text field for this product:

[05/22/2013 5:11 PM] – SUCCESS :Download Link :

test – This product does not have any downloadable content

[05/22/2013 5:11 PM] – SUCCESS :Incremental counter value for PayPal checkout: 7

[05/22/2013 5:11 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[05/22/2013 5:11 PM] – SUCCESS :Product Email successfully sent to [chris@lannendesigns.com.]

[05/22/2013 5:11 PM] – SUCCESS :Notify Email successfully sent to [vipanman@gmail.com.]

[05/22/2013 5:11 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[05/22/2013 5:11 PM] – SUCCESS :Current available copies value: Sales count value: 1

[05/22/2013 5:11 PM] – SUCCESS :New available copies value: New sales count value: 2

[05/22/2013 5:11 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[05/22/2013 5:11 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[05/22/2013 5:11 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[05/22/2013 5:11 PM] – SUCCESS :Paypal class finished.

Test emails go out using WP-Mail-SMTP. I’ve been looking at this for so long it’s like looking at a tree and missing the forest.

[wpCommerce]

Hi, Thank you for the details. I can see that the plugin is definitely sending the emails out but these emails are getting blocked somewhere. Please check this checklist which should help you:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[crlannen]

Well the emails finally showed up….just 7 hours later. I have a feeling that since his primary PayPal address is different that what is being used in the cart is causing the problem(s).

[Ivy]

There may have also been a delay in PayPal’s server or the email server. If the eStore does not get what it needs from PayPal it will not send out the download links. The eStore will never send out a product if it can not fully verify the purchase.

However since the debug is showing the email was sent I would say there was a server delay.

Hosting companies like GoDaddy delay outbound emails at least 30 minutes.

[Author]

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