eStore – not recieving admin purchase notification email

[j-c-l]

I can’t figure out what is going wrong…

Customer email send after purchase I recieve ok, but admin notification email is not arriving…

Also when generating an encrypted download link and sending it to a customer, from within Admin Functions, it doesen’t work…

I had to install the plugin “WP-Mail SMTP” to get the customer purchase email to work, but it didn’t fix the issue regarding the other emails…

Anyone?

[Peter]

Hi,

Please go through the following checklist carefully to troubleshoot your email issues:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[j-c-l]

Hi Peter,

Thanks for getting back to me…

I tried the following:

1. Going thru my Debug Logs after succesfull transaction – no ”Email successfully sent to…” entry.

Here’s what I got:

eStore_post_payment_debug.log:

[07/08/2012 12:00 AM] – SUCCESS :Generating download link for single file. [07/08/2012 9:15 AM] – SUCCESS :Incremental counter value: 9

[07/08/2012 9:15 AM] – SUCCESS :Generating download link for single file. [07/08/2012 9:15 AM] – SUCCESS :Checking if a key needs to be issued for product id: 1 Requested quantity: 1

[07/08/2012 9:15 AM] – SUCCESS :Serial code that will be issued to this customer:

[07/08/2012 9:15 AM] – SUCCESS :Updated the serial key values in the database. [07/08/2012 9:15 AM] – SUCCESS :Checking if membership inegration is being used. [07/08/2012 9:15 AM] – SUCCESS :Updating Products and Customers Database Tables with Sales Data.

[07/08/2012 9:15 AM] – SUCCESS :Current available copies value: Sales count value: 1

[07/08/2012 9:15 AM] – SUCCESS :New available copies value: New sales count value: 2

[07/08/2012 9:15 AM] – SUCCESS :Products, Customers, Sales and Coupons Database Tables Updated.

[07/08/2012 9:15 AM] – SUCCESS :WP Affiliate Platform Plugin is not installed.

2. Then installing the “WP Email Functionality Tester” plugin, and sending test email – not recieved.

3. Deactivating “WP-Mail SMTP” plugin and sending test email again – not recieved.

4. WP eStore > Settings > Unchecked ”Use WordPress Mailing System” – test mail not recieved.

5. Performing one more test transaction, with same result: Buyer confirmation email I get but seller notification I don’t.

[Peter]

Hi again,

Can you please try one more test?

Create a new WordPress user account from your admin panel (Users->Add New) and check to see if the admin email account receives the “New User Registration” email from WordPress.

(By doing this we can try to establish if no emails are coming from your WP installation in general and not just from eStore, although your outcome in point 2 might already suggest this)

[j-c-l]

Hi Peter,

Just did…

The new user recieves email upon profile creation just fine, but nofication to admin doesn’t show up…

It seems like you’re right that no emails are coming from my WP installation in general – any ideas on why and how to solve that issue?

[j-c-l]

UPDATE

I managed to solve the problem of my WP installation not sending out admin emails.

I had to update wp-includes/pluggable.php line 405 “$phpmailer->IsMail();” to “$phpmailer->IsSMTP();”…

Now I have “Use WordPress Mailing System” checked and I don’t need the “WP-Mail SMTP” plugin – it works just fine without!

Thanks for your support though it didn’t have anything to do with your plugin…

[admin]

Good to hear that you sorted it out. If the plugin is sending the email but it is not arriving in the inbox then it is always an issue outside of this plugin. The link that Peter suggested usually helps users find out the issue.

[Author]

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