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Currently I don’t get notified if a card is declined. I spoke to First Data and they said that it should be possible to add a line to the estore code that will send me a copy of the transaction. Is this possible? Here’s what I receive in the debug file when a card is declined:
FAILURE :Authorize.net payment gateway ipn processing… triggered via x_invoice_num and x_trans_id request parameter.
Thanks!
The current error message tells you the payment did not go through already.
To what end would knowing the specific reason (declined, overdraft, overlimit, etc.) serve?
Or are you just wanting to know, via an email notification, that a sale or payment did not go through?
In most cases we need to call the bank about the issue so we just need to know that a payment hasn’t gone through.
The current error message DOES MEAN, the payment did not go through. That means when you see that message, you can call them.
We’re not receiving a message though. It was only by chance that we logged into the gateway and found it . I then looked through the debug log and found the error. Normally if there’s an error we’ll get an email notification with an error code but in this case where someone makes it to the gateway and is declined, we aren’t notified.
The payment gateway is not suppose to go to that post payment processing stage UNTIL it gets a valid card from the user.
This is a typical flow:
1) Customer clicks checkout in the cart.
2) The customer is sent to the payment gateway’s checkout page
3) The payment gateway will ONLY accept a valid card and then it will go to the next stage
4) The gateway sends the payment notification to the cart plugin.
If it doesn’t get a valid card, it keeps giving an error to the customer. So the customer can’t go to stage 4.
Not sure why this gateway is allowing the user to get to stage 4 if the card is invalid.
The “First Data” gateway is like an authorize.net emulator right?
Please ask them what signature we should look for in the IPN post data to detect this situation. That will allow us to add a check in the plugin to look for the signature and flag it.
Also, share a link to your site where you have the payment buttons so I can inspect a couple of things.
Thanks,
Yes, we’re using the Authorize.net emulator.
The payment buttons are at songstochangeyourtune.com/checkout
I’ll contact the Gateway about the IPN post data.
Thanks so much.
I finally heard back from Payeezy.
The said to look for Transaction_Error which will either be True or False
The API Response Fields are here:
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