Estore – not receiving email after purchase

[Thriving Home]

Can someone help me interpret this? Here is what I found in debug mode. Is the email being sent or not?

[redacted]

[Peter]

Hi, Can you share the content of the “ipn_handle_debug.log” file so I can check a few other details?

Please follow the helpful troubleshooting information in the following link:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-with-the-download-link-after-purchase

When you’ve done that, let us know the outcome.

[Thriving Home]

I’m a stay at home mom working with two kids so I don’t have time to go through all the trouble shooting. I also am not a programmer AT ALL so I don’t know how to do some of the tests. Please take a look at this and let me know if you see anything that would help.

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[12/09/2013 2:12 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 6.9.9.1

[12/09/2013 2:12 PM] – SUCCESS :Post string : [redacted]

[12/09/2013 2:12 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[12/09/2013 2:12 PM] – SUCCESS :IPN successfully verified.

[12/09/2013 2:12 PM] – SUCCESS :Creating product Information to send.

[12/09/2013 2:12 PM] – SUCCESS :Transaction Type: Shopping Cart

[12/09/2013 2:12 PM] – SUCCESS :Number of Cart Items: 1

[12/09/2013 2:12 PM] – SUCCESS :Item Number: 8

[12/09/2013 2:12 PM] – SUCCESS :Item Name: On the Job Meditations for Moms: Unlimited Downloads + Free Recipe Cards (3×5 in)

[12/09/2013 2:12 PM] – SUCCESS :Item Quantity: 1

[12/09/2013 2:12 PM] – SUCCESS :Item Price: 4.99

[12/09/2013 2:12 PM] – SUCCESS :Item Shipping: 0.00

[12/09/2013 2:12 PM] – SUCCESS :Item Currency: USD

[12/09/2013 2:12 PM] – SUCCESS :Value of the reference text field for this product:

[12/09/2013 2:12 PM] – SUCCESS :Product Email successfully sent to [redacted].

[12/09/2013 2:12 PM] – SUCCESS :Notify Email successfully sent to [redacted].

[12/09/2013 2:12 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[12/09/2013 2:12 PM] – SUCCESS :Product ID: 8. Current available copies value: 159 Sales count value: 91

[12/09/2013 2:12 PM] – SUCCESS :New available copies value: 158 New sales count value: 92

[12/09/2013 2:12 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

[12/09/2013 2:13 PM] – SUCCESS :Updating Affiliate Database Table with Sales Data if Using the WP Affiliate Platform Plugin.

[12/09/2013 2:13 PM] – SUCCESS :Not Using the WP Affiliate Platform Plugin.

[12/09/2013 2:13 PM] – SUCCESS :Paypal class finished.

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[Peter]

Thank you. The plugin is working fine and is sending the email correctly after the sale. However, something else is blocking the email which is why it is never arriving in the inbox. Now, that we know that the issue is outside the plugin, there is actually nothing to fix in the plugin.

We have a good checklist that will help you figure out who/what is blocking emails sent from your server. Then you can fix that bit. Please check the following post:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Author]

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