eStore – Not receiving email after purchase

[sastone]

I’m using Paypal Pro as my payment gateway and have a Paypal Pro Buy Now button that I’m using on the purchase page. After a purchase is made, customers do not receive the download email.

Paypal IPN is turned on. When I do a sandbox testing, the ipn_handle_debug.log shows:

[07/12/2012 11:32 AM] – SUCCESS :Paypal Class Initiated by 173.0.82.126

[07/12/2012 11:32 AM] – SUCCESS :Post string : test_ipn=1&payment_type=instant&payment_date=05%3A33%3A02+Jul+12%2C+2012+PDT&payment_status=Completed&address_status=confirmed&payer_status=verified&first_name=John&last_name=Smith&payer_email=buyer%40paypalsandbox.com&payer_id=TESTBUYERID01&address_name=John+Smith&address_country=United+States&address_country_code=US&address_zip=95131&address_state=CA&address_city=San+Jose&address_street=123%2C+any+street&business=seller%40paypalsandbox.com&receiver_email=seller%40paypalsandbox.com&receiver_id=TESTSELLERID1&residence_country=US&item_name=something&item_number=AK-1234&quantity=1&shipping=3.04&tax=2.02&mc_currency=USD&mc_fee=0.44&mc_gross=12.34&mc_gross_1=9.34&txn_type=web_accept&txn_id=27121233&notify_version=2.1&custom=xyz123&charset=windows-1252&verify_sign=AAu7TxuFB1HevkvS-.MTYizW27THAw7nSFYFAecBTlp4qulUqphTk6wu&

[07/12/2012 11:32 AM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[07/12/2012 11:32 AM] – FAILURE :IPN validation failed.

[07/12/2012 11:32 AM] – SUCCESS :Paypal class finished.

Can you help me resolve this.

[admin]

You didn’t setup your PayPal pro stuff correctly. So lets go through it and see where things went wrong.

1. How many gateway checkout do you want to allow? Just one (PayPal pro)?

2. Please post a link to your product page where we can go and add an item to the cart

3. Have you setup the payment gateway bundle plugin’s paypal pro section using the following documentation?

http://www.tipsandtricks-hq.com/ecommerce/wp-payment-gateway-bundle-paypal-payments-pro-payment-gateway-setup-1181

[sastone]

Thanks for responding so quickly.

1. I just want the Paypal Pro option.

2. Link for the product page is: http://www.talismanofel.com/shop/

3. I have setup the payment gateway bundle plugin’s paypal pro section using the documentation.

The only thing is I didn’t know what to put for the Form Processing Page URL.

[admin]

Thank you for the link. There are a few things that you are missing. First you need to create an “add to cart” button so the item can be added to the shopping cart.

1. Please watch the 2nd video tutorial from this page to learn how to do that:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-quick-setup-and-usage-video-tutorial-593

2. Go to eStore settings then “Payment Gateway Settings” and make sure the “Use PayPal Payment Gateway” checkbox is unchecked so the standard PayPal gateway is off (we only want to keep PayPal pro active from the gateway bundle).

3. Please read the help text below the “Form Processing Page URL” field and do what it suggest (it should have automatically created that page when you activated the plugin so just verify that it successfully did).

4. You should get the exact same behavior that is shown on the video in the following page:

http://www.tipsandtricks-hq.com/ecommerce/wp-payment-gateway-bundle-paypal-payments-pro-payment-gateway-setup-1181

If you don’t then report back please.

[sastone]

Oh right, okay. I see what you mean. I tested it out with your instructions and got the exact same behaviour that is shown in the video. Thanks.

I wanted to utilise the BUY NOW button as I’ll only be selling one item.

I’ve created a customised payment page via Paypal and have implemented it into my Buy Now code. When I click on the BUY NOW button on my order page, the payment process goes through successfully, but I don’t receive an email with the download link after the purchase.

Here’s the code:

[admin deleted custom code]

I’ve placed the order page as my notify_url page. Is this where the problem lies? Is this why I don’t receive an email after purchase?

I would like to use this code for my Buy Now button as it goes to my customised payment page. All I need to do now is figure out how to get an automated email to the customers after they purchase the product.

I would really appreciate your help.

Thanks.

[admin]

Okay good.

Regarding the buy now button… your button code is wrong. Don’t manually put PayPal button code. Instead use our shortcode… please read the following documentation which tells you how to use a Buy Now type button with PayPal:

http://www.tipsandtricks-hq.com/ecommerce/how-to-use-buy-now-buttons-using-the-wordpress-estore-shopping-cart-plugin-15

There is also a video there which should help.

[sastone]

Okay. I’ve used the shortcode BUY NOW button and I did get the email after purchase.

Thanks a lot for your help

[Author]

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