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eStore not receiving download link or email with download link

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore not receiving download link or email with download link

  • This topic has 1 reply, 2 voices, and was last updated 12 years, 7 months ago by Peter.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • October 8, 2012 at 2:43 pm #7585
    bxdavi2
    Member

    I set up a store here at [http://www.howyoupray.com/wordpress] When you add items to the cart and go through the process of buying the item — it went back to my website thank you page but when I got there there was not a link to download.

    Here are the log files

    [10/08/2012 2:20 PM] – SUCCESS :Generating download link for single file.

    [10/08/2012 2:20 PM] – SUCCESS :Checking if a key needs to be issued for product id: 51 Requested quantity: 1

    [10/08/2012 2:20 PM] – SUCCESS :Serial code that will be issued to this customer:

    [10/08/2012 2:20 PM] – SUCCESS :Updated the serial key values in the database.

    [10/08/2012 2:20 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

    It seems that perhaps I have missed a step to make the link appear?

    I am using eStore version WP eStore Settings v 6.9.0.6

    WordPress 3.4.2

    Here is a link to the product I can purchase for 0.01 [http://www.howyoupray.com/wordpress/prayer-frames/]

    October 8, 2012 at 10:32 pm #50133
    Peter
    Member

    Hi, I looked at your log file and it appears that eStore sent the email.

    Please go through the following checklist to troubleshoot why you are not seeing the email:

    Not Receiving Emails Even Though The Plugin Sent The Email

    Regarding your download link on your thankyou page, please see the documentation about how to set this up – there is also a video you can watch too:

    http://www.tipsandtricks-hq.com/ecommerce/wp-estore-instant-digital-product-delivery-499

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