eStore – no sales count after purchase, no email, no customer data

[yvonne.r]

Hi, I had two sales via PayPal in the last two weeks (just set up eStore and those are the first sales). I did not get an email notification, there was no sales count in the WP eStore system and also no customer data. I only know about the sales because I got an email notification about the payment from PayPal… What could be causing the error?

I am a bit afraid if people chose the payment method direct deposit that I don’t get any notification about it and there is no sale in the end…

Please help.

Thank you so much,

Yvonne

Using: WordPress 4.7.4, WP eStore Version 7.4.4

[admin]

It is likely the eStore plugin is not receiving the IPN message from paypal.

Please enable the debug log option in the plugin settings then do a test transaction so we can confirm if the plugin is getting the IPN notification or not. The following post will explain what to do:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

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