November 15, 2013 at 6:58 pm #10028
I recently migrated a customer site to a new host and how I’m experiencing issues with eStore. When I add a product to the cart, it doesn’t stay there. After reading the forum, I understand that this is usually caused by a php session issue at the host — and I do have a support ticket in to them — but I have other clients on the same server and they don’t have issues.
So, I’m posting here in case there is some small difference here that is the problem.
I tried changing
and it had no effect.
But when I changed
It will now send the info to paypal AS LONG AS YOU DON’T NAVIGATE away. So, there is still a php session issue at play, but at least I was able to restore some functionality in the short term.
Since this site worked fine on the other host, I don’t think it is a theme or plugin conflict. I did disable the non essential plugins just to check and didn’t see any change. I know the theme is okay because I have dozens of clients using this theme without issues.
So, any brilliant suggestions?
I can send you login details if necessary.
Thanks for your support and an amazing product (FYI: talked another new client into switching to your plugins from 1shoppingcart while I was composing this message).November 15, 2013 at 10:48 pm #58930adminKeymaster
Hi, This particular site may have a PHP session issue even though another site on this same server is working fine. Some of these PHP settings are applied on a per site basis by the host.
Lets start with the URL of the product page so I can inspect it myself. Is there any caching plugin on this site?
and thank you for the kind words.November 15, 2013 at 10:56 pm #58931
Here’s a sales page:
No caching plugin.November 16, 2013 at 1:12 am #58932adminKeymaster
PHP session is definitely not working on this site. Please get the hosting provider to take a look and fix the PHP session. The following post is helpful for this:November 21, 2013 at 3:26 am #58933
It turned out to be a faulty php.ini file that was migrated over from the old host. Deleting that fixed it. Thanks for your help.
- You must be logged in to reply to this topic.