eStore: no product in shopping cart issue

[lesatownsend]

Hi,

I recently migrated a customer site to a new host and how I’m experiencing issues with eStore. When I add a product to the cart, it doesn’t stay there. After reading the forum, I understand that this is usually caused by a php session issue at the host — and I do have a support ticket in to them — but I have other clients on the same server and they don’t have issues.

So, I’m posting here in case there is some small difference here that is the problem.

I tried changing

define(‘WP_ESTORE_ENABLE_NEW_CHECKOUT_REDIRECTION’, ‘1’);

and it had no effect.

But when I changed

define(‘WP_ESTORE_SAVE_SESSION_TO_COOKIE’, true);

It will now send the info to paypal AS LONG AS YOU DON’T NAVIGATE away. So, there is still a php session issue at play, but at least I was able to restore some functionality in the short term.

Since this site worked fine on the other host, I don’t think it is a theme or plugin conflict. I did disable the non essential plugins just to check and didn’t see any change. I know the theme is okay because I have dozens of clients using this theme without issues.

So, any brilliant suggestions?

I can send you login details if necessary.

Thanks for your support and an amazing product (FYI: talked another new client into switching to your plugins from 1shoppingcart while I was composing this message).

[admin]

Hi, This particular site may have a PHP session issue even though another site on this same server is working fine. Some of these PHP settings are applied on a per site basis by the host.

Lets start with the URL of the product page so I can inspect it myself. Is there any caching plugin on this site?

and thank you for the kind words.

[lesatownsend]

Here’s a sales page:

[http://tanyapenny.com/love-your-body-program]

No caching plugin.

[admin]

PHP session is definitely not working on this site. Please get the hosting provider to take a look and fix the PHP session. The following post is helpful for this:

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

[lesatownsend]

It turned out to be a faulty php.ini file that was migrated over from the old host. Deleting that fixed it. Thanks for your help.

[Author]

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