Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

eStore – No Download Links – Digital variations with collect customer details

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – No Download Links – Digital variations with collect customer details

Tagged: digital variations, Download links, no download links

  • This topic has 2 replies, 2 voices, and was last updated 13 years ago by SMaz.
Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • April 12, 2012 at 11:54 pm #6080
    SMaz
    Member

    I sell digital products (templates/themes) and use the Digital Variations so that buyers can select which version of the software they have.

    Since the products I sell are licensed by domain name, I also use the Collect Customer Input option for each product to allow the user to specify their domain name.

    Lately, I have been getting complaints that the download links are not being generated in either the post purchase Thank You page or the folow up e-mail. I confirmed this is the case. In diagnosing the issue, I have:

    > upgraded to the latest version of WP eStore

    > reconfirmed all WP eStore settings

    > reconfirmed all PayPal settings

    > enabled logging

    In looking at the eStore_post_payment_debug.log, it appears that WP eStore is trying to match the collected domain name to the digital variation instead of using the selected Version from the drop down box. Here is an excerpt of the log:

    [admin deleted debug data after troubleshooting]


    The transaction at 11:19PM is one where I made a LIVE test purchase. (no sandbox mode) This resulted in no download links being generated.

    The one at 11:22PM is where I generated a new download link through the Admin Panel. It works fine and lets me download the correct file.


    Any ideas on what might be wrong? Here is a sample of one of my Digital Variation fields:

    [admin removed file locations]

    April 13, 2012 at 7:16 am #44022
    admin
    Keymaster

    Thank you for the details… I see the issue (the domain in the collect customer details and the digital variation is messing things up a bit). Please load a new build of the plugin where I addressed this:

    https://support.tipsandtricks-hq.com/update-request

    April 26, 2012 at 12:39 pm #44023
    SMaz
    Member

    Thanks for your prompt response. That fixed the issue. Just had a chance to do the upgrade and test it. All is well. As always, THANK YOU! You guys are fantastic!

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ