eStore – No Download Links – Digital variations with collect customer details

[SMaz]

I sell digital products (templates/themes) and use the Digital Variations so that buyers can select which version of the software they have.

Since the products I sell are licensed by domain name, I also use the Collect Customer Input option for each product to allow the user to specify their domain name.

Lately, I have been getting complaints that the download links are not being generated in either the post purchase Thank You page or the folow up e-mail. I confirmed this is the case. In diagnosing the issue, I have:

> upgraded to the latest version of WP eStore

> reconfirmed all WP eStore settings

> reconfirmed all PayPal settings

> enabled logging

In looking at the eStore_post_payment_debug.log, it appears that WP eStore is trying to match the collected domain name to the digital variation instead of using the selected Version from the drop down box. Here is an excerpt of the log:

[admin deleted debug data after troubleshooting]

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The transaction at 11:19PM is one where I made a LIVE test purchase. (no sandbox mode) This resulted in no download links being generated.

The one at 11:22PM is where I generated a new download link through the Admin Panel. It works fine and lets me download the correct file.

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Any ideas on what might be wrong? Here is a sample of one of my Digital Variation fields:

[admin removed file locations]

[admin]

Thank you for the details… I see the issue (the domain in the collect customer details and the digital variation is messing things up a bit). Please load a new build of the plugin where I addressed this:

https://support.tipsandtricks-hq.com/update-request

[SMaz]

Thanks for your prompt response. That fixed the issue. Just had a chance to do the upgrade and test it. All is well. As always, THANK YOU! You guys are fantastic!

[Author]

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