Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – Manual checkout not working when coupon results in $0.00 balance
Tagged: $0.00 balance, coupon code, Manual Checkout, manual payment option, paypal gateway, zero balance
- This topic has 5 replies, 3 voices, and was last updated 10 years, 8 months ago by admin.
July 3, 2012 at 6:54 pm #6779
I’m using WP eStore v 6.7.6 and generally everything has always worked fine.
I also use Cloudflare for my site at http://www.multichannelsurfer.com/store
Recently, I offered a coupon for $14.97 – basically a “Store credit.” Many of my products are only $9.97 so using the coupon results in a balance of $0.00. (None of my products are free, except by use of this coupon.)
My goal is for shoppers to get up to a $14.97 discount on their purchase, or get the item for free if it’s less. I prefer not to give the shopper the option for a manual checkout – unless the balance is $0.00.
I have “Use Multiple Payment Gateways” UN-checked.
I have “Redirect to Manual Checkout For Zero Amount Purchase” checked.
I have “Use PayPal Gateway” checked.
I have “Use Manual Payment Option” checked.
When I add a $9.97 product to the cart, and apply the coupon code (worth up to $14.97) I get the message “Discount applied successfully! Total Discount: $0.00.”
However, I’m not redirected to Manual Checkout. My only option is the PayPal button, which does not recognize the discount and still tries to charge me $9.97.
I’m not sure what to do to get the results I want.
Thanks in advance for your help.
SteveJuly 4, 2012 at 12:11 am #46846IvyMember
Can you please try checking the “Use multiple payment gateways” and testing the coupon again.
Also can you send me a link to your page and a test coupon code so I can have a look at this.July 4, 2012 at 5:51 pm #46847
Ok, I’ve checked “Use multiple payment gateways” and that does cause the Manual checkout option to appear. Unfortunately, I don’t want that option available unless using a coupon results in a zero (or negative) balance. (If that’s possible.)
My basic goal is to be able to give my newsletter readers a “Store credit” that they can use in my store.
The store page is at: http://www.multichannelsurfer.com/store and I created coupon code SAMPLE3 for testing.
Thanks!July 4, 2012 at 11:54 pm #46848
By allowing the manual payment, customers are able to get free downloads of everything. So I have un-checked it. That won’t work for me.
Once again, I just want to offer loyal readers a “Store credit” that they can use in my store. If that credit results in a zero balance – that’s fine, but I’d like the eStore to handle the transaction if possible.July 5, 2012 at 7:32 am #46849adminKeymaster
You should be able to do what you are after.
Are you using the auto discount feature also? What version of eStore are you using?
Looks like a bug got introduced with the fixed coupon logic. Let me investigate this and I will get back to you with an update.July 6, 2012 at 5:16 am #46850adminKeymaster
There was a check in the coupon system that was preventing the price to go to $0 using a fixed coupon. I have removed that check so you should be able to do what you are after. Please get a new build of the plugin now to get this fix:
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