eStore – Lot of errors while downloading encrypted links

[Luciano]

Hello,

I am a professional photographer and I sell training video downloads, the files are huge and a big percentage of buyers are experiencing download crashes, freezing, or the downloaded files work for some minutes or just don´t work at all (by the way, I download and completely watch every file prior to put it on sale in order to assure the file integrity).

The last product I did put for sale is 1 gb in size and almost 50% of customers had problems while downloading.

For the type of failure I suppose it should be because of the hosting or the customer’s internet providers but I think 50% of errors is too much and the hosting is aws s3 which is very reliable.

The video files are in mp4 format (not zipped) and 720p resolution, I have the videos hosted in AWS s3 but just today I realized there is an aws s3 integration procedure for eStore which I am not using, I am just pasting the s3 file´s URL inside product URL window.

Now my questiosns are:

1. Could this be the cause of the problem?

2. Do you recommend to use YOUR aws s3 integration solution?

3. Which advantages offers to use your integration over using just plain s3 URL´s like I have been doing until now?

4. What would be your advice to make my selling workflow more error free?

I am using wordpress 3.4.2 and eStore v.6.8.1

My store is located at [www.luchotv.com/tienda] (it is in spanish language)

Dont know if this could help but right now I am breaking the last 1 gb video in four 250mb files in order to have smaller download pieces. In my previous 635mb video I had some complaints but not so many like in this time.

Thanks a lot for your help.

Regards,

Luciano Ippolito

[wzp]

The way that you are using AWS is incorrect. You are in fact, making the situation worse, because you have DOUBLED THE BANDWIDTH used by your server. By correctly using the AWS S3 integration, as it was intended, you will hand off the bandwidth and downloading responsibilities to the Amazon S3 servers.

http://www.tipsandtricks-hq.com/ecommerce/amazon-web-services-simple-storage-service-aws-s3-integration-1101

How error free can your downloads get? Ask anyone who uses Netflix or Amazon Instant Videos!

[Luciano]

Thanks a lot for your response, I already fixed it and now it is working properly.

I have 3 more questions regarding this:

1. Does splitting the video files in smaller pieces have any advantage or should I keep using just one file (despite the fact that they are a big files)

2. What are the advantages or disadvantages of using SSL encrypted downloads “as3tps://” over “as3tp://”?

3. I am storing the product images on the same bucket/directory than the original video files. Is it ok to use regular http:// links for displaying the images or should I use as3tp:// links too?

Thanks a lot for your help again

Regards,

Luciano Ippolito

[wzp]

1. If you are using native S3 eStore integration; one file should be ok. Remember, you are using the same servers Netflix uses, and I doubt your videos can ever exceed those file sizes

2. If you are streaming videos to Iran, DPRK or some other country that does not like your video content then SSL is for you.

3. If you are using the same bucket; make sure the images are set to “public” and the videos are set to “private,” via the AWS Console. Then you can use regular http for the product image URL.

3a. Make sure your videos are set to “private,” since you had them as “public” under your old setup.

[Luciano]

wzp,

Thanks a lot for your help. Have a nice time !!!

[Author]

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