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eStore – html code appearing in plain text email

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › eStore – html code appearing in plain text email

  • This topic has 4 replies, 3 voices, and was last updated 7 years, 5 months ago by admin.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • April 28, 2014 at 6:30 pm #10728
    wplove
    Spectator

    I have my “General Email Settings” set for Plain Text, as you recommend. However, when the email gets generated (I’m just using the default email content), it comes through with all the html tags visible.

    For example, this is some of what I see in the email (html tags included!):

    Any idea why this would be coming through like this?

    Thanks for your help. I’m super impressed with eMember – I just purchased it.

    April 28, 2014 at 6:32 pm #62568
    wplove
    Spectator

    That didn’t come through right. Here’s what I see:

    <p>Any digital item(s) can be downloaded using the encrypted links below.<br />

    Sample Product - [product-url-here]
    <p>Thanks</p>

    April 29, 2014 at 3:59 am #62569
    admin
    Keymaster

    The editor isn’t behaving correctly on your site (another plugin or theme is breaking it). Switch to the “text” view and remove any HTML tags. Then save the settings (don’t switch back to the “visual” view for that email description field).

    December 21, 2017 at 9:36 pm #62570
    getblocktv
    Member

    So we cannot use html in the editor at all? I have a complete html template that i would like to use but it only sends as plain text. has a solution been found for this problem?

    December 22, 2017 at 12:11 am #62571
    admin
    Keymaster

    You can use HTML email for eStore’s notification email.

    Make sure to pick the HTML option for the following dropdown field in Email Settings menu of eStore:

    Email Content Type

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