eStore – File Not Found error due to something having to do with the actual file

[Savage Mojo]

Several of the files in our eStore are encountering the same problem. When creating an encrypted URL with the encrypted download feature, the resulting URL will give a File Not Found error. Not an error from the store mind you, a full server error which you would get when trying to access a file that does not exist (but it is a store-generated URL). Now, I have already done an extensive search for what could be causing it, but I am at a loss.

– The direct download link provided to the product works fine.

– When another direct download link, to a product that does not have this issue, is provided, it works fine.

– When renaming the filename of another known working product to exactly that of the misbehaving product and attempting to download, it works fine (downloads the renamed product). The file was similar to the faulty product (a zip file containing two PDF files).

Further information:

– No variations, a rather simple store entry

– The download manager debug log shows no errors (see below)

– Three products with this problem so far. They all have the file structure in common (zip file with two PDFs) but other files with the same structure work fine.

[04/05/2013 5:48 PM] – Status : Unresolved DL file path = {{PATH REDACTED}}/SMCAGASR001_Savage_Suzerain_Dogs_of_Hades.zip

[04/05/2013 5:48 PM] – Status : Resolved DL file path = {{PATH REDACTED}}/SMCAGASR001_Savage_Suzerain_Dogs_of_Hades.zip

[04/05/2013 5:48 PM] – Status : Dispatching DL method = 1

[04/05/2013 5:48 PM] – SUCCESS : DL completed with no server-side errors detected.

[04/05/2013 5:49 PM] – Status : Unresolved DL file path = https://{{PATH REDACTED}}/SMCAGASR001_Savage_Suzerain_Dogs_of_Hades.zip

[04/05/2013 5:49 PM] – Status : Resolved DL file path = {{PATH REDACTED}}/SMCAGASR001_Savage_Suzerain_Dogs_of_Hades.zip

[04/05/2013 5:49 PM] – Status : Dispatching DL method = 1

[04/05/2013 5:49 PM] – SUCCESS : DL completed with no server-side errors detected.

These are two download logs. The first one is when I had replaced the file with an identically named working file, and I got my download. The second attempt I had replaced the file with the intended (non-working) file and I got a “File Not Found” error again.

I hope you can help because this is currently a huge issue for us.

So it seems to be something in the actual file causing this. The files do not seem corrupt. They are zip files containing two PDFs. The zip file opens without issue, the PDF files can be read without issue.

[wzp]

Do you have any caching plugins? Does your server use gzip compression? Have you tried a different “download method?” If you have the cURL library installed, try method 7. More details here:

https://support.tipsandtricks-hq.com/forums/topic/downloaded-file-size-is-0-zero-byte

Also, have you tried making a physical “second copy” of the problem files, or tried to reconstruct new copies of the problem files? Your server might be having “inode problems.”

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